Isaac Jumba Regarding the immediate challenges, since things are changing faster than usual in the current context, it's a heavy – and very important – work to keep the bot's content updated, particularly regarding public policies and available support services. For example, Sao Paulo's Police is now accepting online reports of domestic violence (previously one had to go to a Police Station to report an abuse) and ISA.bot users need this information. Therefore, it's a continuous effort to keep the info always updated.
Hi @Isaac Jumba thank you for asking. Regarding the learnings from the current pivot, 1) The partnerships established for this project were very meaningful to its success – UN Women, Facebook and Google. 2) Using technology to combat gender violence not only allows us to work faster in providing support for victims, but also expands the conversation to an entire new audience. Our awareness efforts reached many more people through media coverage of technology. 3) It was very important to put this pivot together as fast as we could, considering the rising domestic violence during the pandemic. We did it all in one month and have already seen the results regarding victims support and the conversations it started.