Thanks you @Isaac Jumba for the feedback. Pilot tests done from a Randomised Clinical Trial that did compare the IVR and the normal verbal follow up and reminders among 6000 PLHIV. There was a 62% adherence to HAART among clients registered to the system, these clients also had more knowledge about HIV. Check out more details to this study https://www.idi-makerere.com/publication/call-for-life-uganda-tm-an-rct-using-interactive-voice-response-for-plhiv-on-art-id-3031-2/ The systems' effectivity will be assessed using some of these parameters; 1. Number of facilities and clients registered and using the service. 2. Percentage response and feedback among clients towards scheduled reminders 3. Increased uptake of immunization services 4. Increased community knowledge and attitude towards immunization services. + 5. Reduced outbreaks, morbidity and mortality related to immunisable diseases. These factors combined do assess the direct effect of the system to improving caretakers knowledge, attitude and practices towards utilizing immunisation services. We have also attached the User Journey Map. Please advise accordingly.
Thanks to @Manisha Laroiafor the feedback. Our system employs IVR, the SMS part of this platform is for additional reminders, education messages and feedback from the users. @Tochukwu Egesi idea is also good and i believe we shall in the future use USSD to improve our feedback as currently its not details and we do receive inconclusive data.