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Dimitrios commented on OpenIDEO Empathy journeys

Hi Amy, glad you liked the idea I think inclusivity is strongly tied with empathy, the more you strive to understand someone other than yourself the more your behavior/mindset could be changed. That's why I wanted to move away from the static persona and more towards real living people and their stories. What and how we capture insights and how do we communicate with them is the next step. A User Experience Map is certainly a tool we could use to capture insights from the stories.