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Is there a particular techniques that you use in designing software platform to incorporate ever continuous ethnograpic human-centered design research and ecosystem mapping crucial to designing innovative solutions to achieve "desired" by community and not parachuted ideas when it comes to often very complex environment in which refugees reside in host countries! In our case, we are very much interested in host countries outside of EU, struggling with protection issues, legal environment restrictions, payment mechanisms and, unfortunately, often humanitarian and government paralysis on many of the issues (both host countries and donor governments). Aka Lebanon. In short, we need to always innovate to find the solution in the challenge! Karina