Shocking! Makes me think of a concept I once came across: Formal vs. Informal Bureaucracy. One as being the established power of the state/county/council, the other as some sort of media-based hidden agenda influencing decision making by either supporting or confronting formal bureaucracy (with both, positive and negative effects). – What could Joe Public (or the boy's father) do to increase pressure on the often superslow bureaucratic proceedings in an informal way?