Thank you James. That's super interesting to learn about. One day, we'd love to be of service to refugees in Uganda.
So much of what you said feels so similiar to what newcomers to the Dominican Republic experience. Two things stand out:
1. "long cues, very few service providers, overwhelming numbers of clients trying to access information"
2. people want to "salvage their dignity, purpose or sense of belonging in urban areas where they normally seek for communities of their fellow natives or groups of people with whom they share a nationality, language or heritage...That is where they get most of the information that they use to servive"