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Thank you for the feedback and support! What are some of the ways that you think family members can be most useful during these times?

Hi Chioma,
A very ambitious goal indeed but one we strive toward! Our ideal would be to have our impact data being generated on a more continual basis via direct feedback/data from our users on the ground (versus RCTs or one-off studies). This would allow us to iterate on our solution in real time vs. waiting for results from one-off needs finding or data collection activities. There are several platforms, such as VOTO, Awaaz.de etc, that allow organizations to collect data through IVR phone surveys and collect data through crowd-sourcing questions. Typically, surveys are conducted at specific time intervals. We are experimenting with sending educational messages with questions embedded that ask for a response (press 1 for XXXX, press 2 for YYYY) that will, hopefully, provide data in real time. Several organizations that the above work with are using IVR to maintain a line of communication with large cohorts of people.

Hello Chioma and Happy New Year! Thank you so much for the feedback. We would love to hear more from the early childhood experts! To reply to some of the comments...
Yes, the focus must be on the child and package of services he/she will need. We are still doing needsfinding to determine how our approach can enhance what is already being practiced and/or add to what is lacking at the facility level to ensure the focus remains on getting the child and parent through those critical early weeks. In terms of follow-up, we are excited to continue testing the IVR (interactive voice recognition) solution as a way to maintain contact with parents when they return to the home setting. We would love to work with the early childhood experts to better understand when the key "contact" points are, and how we can best create a 2 sided line of communication. Already, we are hearing from users that having a way to access health information from the home setting (beyond what we are able to provide at the hospital level) is critical. We hope to use the IVR as a tool to track longer-term outcomes. Several groups that we already collaborate with, such as VOTO mobile, have seen orgs use IVR as a survey tool to measure impact on an ongoing basis. We hope to integrate IVR not only as a messaging tool but also as a way to create a feedback look with our users once they return home.