Hi Darry Strickland , I created a User Persona and Journey map but could not go into much detail due to the deadline. I have attached the same as an Image in my submission.. I have foccused more on the user's persona and the impact a solution would have and have also suggested a few directions in term of the solution. However, in terms of technical feasibility I have to do more work and even talk to someone with expertise in that field. Would love to discuss more on this with you. Thanks!