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EMMANUEL commented on Na-U-Next, Community Staple Store

Thanks for your comment Isaac. And by the way I really appreciate the idea map too you shared. I am currently going through it and will soon commence work on mine as you advised. Hope to learn more from experts like you in this platform. Kind Regards


EMMANUEL commented on Na-U-Next, Community Staple Store

Thanks Ozuluonye for wonderful your comment and questions. First of all, customer interested in availing the rolling credit facility is required to submit a completed Promissory note. Once credit is approved for the household, the credit amount needs to be paid at the store within 1 month. Repayment is tracked in store and at head office which enable our Community Relationship Officer(CRO) to track delayed payments. House visits and tele-calls are made and every such detail is kept in a special register at the respective stores. The customer gets a period of 30 days to make the repayment without any interest. The customer is charged with a penalty for the next five days of non- payment. Further, a charge is levied for a delay between 36 to 40 days, 41 and 50 days. After the expiry of 60 days of non-payment, the customer will be black listed and only accepted back in the scheme only upon approval by the board of directors. Since, it lunched we currently have 2 Na-U-Next stores in Freetown. Over 1500 members have so far utilized Na-U-next services. This include 450 customers registered into our scheme and spending on an average 6.5USD per person/per month.
We have built strong relationship with local farmers for the supply of 75% all products in our store. This enable us to negotiate and get better deals from products thereby making sell at price lower than competitors. All non-brand products are measure using standardized tools and we monitor this throughout our outlet. Using the registration process for a retail format is found nowhere in the country and this facility is unique and first introduced by us. Once more thanks and hope I did justices to your questions