Hi Jes,

This is really great. I love the 7 design principles you listed. I think prototyping and testing with live users is key, as is iteration. I wonder if there is an opportunity in this to go even further, and work with the target audience within the design process through interviews, workshops, and focus groups. I'm imagining something similar to what is described on page 80 of this "Market Creation Toolbox": http://di.dk/SiteCollectionDocuments/DIBD/Market%20Creation%20Toolbox.pdf

Thanks! It's tough when very different cultures have to learn to come together as a community. It sounds like there is progress in Europe.

That seems like a really great program! The idea of a volunteer "ambassador" for new country immigrants and refugees sounds familiar to me. Are there places that already do this?