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No problem, Jackie. Yes, various organisations have explored resilience through SM either directly or via related topics. We can chat about specifics when we speak.

Hi Jackie. I am not sure that I understand your question well enough to provide a clear response. Typically, the individuals' perspective is identified through their signification of separate fragments and systemic factors are identified in patterns and changes in the wider ethnographic landscape. (Assuming that upROSE will use regular / continuous capture of data e.g. through a diary-based application, individuals will need to input a private / anonymized code to link their entries).

Constraints and enablers typically emerge from exploration of the patterns and landscape rather than being 'coded' in a specific signification framework. However, having said this, my concept of 'stress-testing' a framework for the potential value and impact of data mapped through it will typically highlight constraints and enablers because the test includes implicit consideration of the anticipated way(s) in which complex aspects of the system are disposed to evolve.

While you would need to design and test one or more SenseMaker frameworks for the upROSE projects, these are likely to be able to make use of a triads and dyads from an informal library of signifiers available through the practitioner network.

upROSE has significant potential to make a real difference in the lives of families and of the home visitors that support them. By identifying and working with resilience profiles it provides a context that takes account of the individual, familial and community 'strategies' that allow people to cope with and 'survive' ACEs and their impact. By focusing on hope and strengths it provides energy and willpower to engage with and change what can be changed, one step at a time. By focusing on the relationship between families and home visitors, it provides a practical and manageable way to engage with the situation and allow learning, adaptation and improvement.

The opening paragraphs in the description of upROSE refer to the work that will be carried out to collect, display and use relevant information in an effective and participatory way. This is a critical part of the project because it needs to take account of the web of identities, beliefs, capabilities, resource limitations, rules and other factors that constrain and enable how people make decisions and behave. In my view information will need to be collected, displayed and used in ways that reflect differences in constraints and enablers. One way to identify and respond to these differences is to use the Cynefin Framework™ developed by Prof. David Snowden and his colleagues. (NB. Cynefin is a Welsh word and is pronounced Ku-nev-in). This was introduced in a cover article “A Leader’s Framework for Decision Making” in the Harvard Business Review in November 2007 and is now widely cited. My overview of the Cynefin Framework can be downloaded at

The benefit of using the Cynefin Framework is that it allows the identification of aspects of the situation that are complex (rather than obvious, complicated or chaotic) and that are therefore amenable to the use of SenseMaker®. This collects experience-based data in narrative and visual fragments and allows the person who provides the data to signify what it (and the wider lived experience to which it provides access) means to them in their own context. Signification of the data indexes the importance of the experience in relation to a carefully crafted set of values and, in doing so, codes the qualitative data in a quantitative framework without the cost, time and bias that are often difficult to avoid in other qualitative methodologies. Indexed data are displayed in a small number of 'ethnographic maps' which, when sufficient data points have been collected, allow the identification of patterns and outliers. Regular capture, signification and mapping of new fragments, for example through the use of a diary or journal application powered by SenseMaker®, enables individuals, families and home visitors to work together to identify movements in patterns. Importantly it also allows them to highlight the impact of small scale 'safe-to-fail' actions that nudge and navigate changes in behavior and the underlying resilience profile. Data collected from and used with individual families can be aggregated anonymously to describe the wider landscape of the resilience profiles of families supported by teams of home visitors and triangulated with externally measurable inputs, outputs and outcomes. The CPPR team are familiar with the use of SenseMaker® and would be able to use it to good effect in a mixed methods approach to the work. An overview of SenseMaker® can be downloaded at

Using SenseMaker® to create insight in to complex aspects of the situation has two further benefits. First, in line with Karl E. Weick's question "How can I know what I think until I see what I say" (The Social Psychology of Organising 1979: 207), it allows people to externalise what they think and to reflect on how they make sense of their world. Second it enables people to release change in their lives by providing a new narrative and / or new interpretation of the past.

For me, the key challenge and opportunity for upROSE is to think about the way information is collected, displayed and used from the 'inside out' - that is by standing in the shoes of the people who are being asked to engage with the process. This fits well with upROSE's commitment to the use of Human Centred Design. The Cynefin Framework™ and SenseMaker® would provide a valuable contribution to this endeavour.