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It's wellknown that CRM means customer relationship administration. But much not everybody understand what it means. In fact, when most people learn of CRM, they believe of technologies or software. But, you have to remember that everything starts together with the client and not just one customer, but lots of these.
Customers make your company grow larger, but still before each of those becomes a client, these were were prospective customers who gave you some of their personal info like name, email address, telephone number and some other infor