For years I took for grant the Italian voting system is an easy process and even if it's quite "vintage" can be easy for the "common people" but it's a really frustrating experience for people with disability!
Thanks for the inspiration! I like the idea to spot "what people is looking for when dealing with…" and the way the elder woman (in the first video) is handling the box, for some reasons, reminded me an article I read.
The article is about the attempt in helping Alzheimer's Patients while escaping from hospitals. Alzheimer's Patients commonly feel disoriented from their surroundings with a need to "just get home"; for this reason they often escape.
An hospital in Dusseldorf, Germany found an alternative solution: the staff realized that most of the escaped patient looked for public transports so, they built a fake bus stop just in front of the hospital…