Hello Isaac. Thank you for your comment and sorry for the late response. We narrowed our user age range to 14-24 primarily. The main reason is the availability of smartphones to teenagers and the prone ages to have issues related to sexual education: Our interviews suggest that although kids at any age can have access to mobile phones, it is more probable for young people to access an smartphone when they go to high school. However, we consider that the app can be reached and used by any person that has any issue or doubt related to sex ed.
The app will ask 7-8 questions to get the best specialist match (age, region, type of specialist, etc) only if the user needs to chat. Another option would be to get the user info from its phone or some profile (mail, google store, facebook, etc) but that would go against the feature of privacy that we want to address. Although most of the questions are mandatory, most of them would have the option "I don't know/Prefer not to answer".
It is possible that in the chat conversation the specialist would recommend buying a product (i.e. a specific type of condom, or sanitary pad, etc) available to the user since the specialist and user share the same region ( the region is a mandatory question for starting the chat).
We added: the prototype (screens) of the app, the feedback received till now, and a diagram (ideas section) that explains the process and how the app works and do the matching.
The app doesn't use geo-localization to do the matching since the user could be living or traveling to another region but requires help that considers its origins or region of birth. In order to accomplish this, the region is a required field before initiating the chat.
Thanks for the comment. I can see that Projet Jeune Leader with its Youth leaders has proven success. Our approach, however, is empowering the same school students.
Regarding the "Neighborhood Peer Supporters", as we would be developing the support and training material, it is a great idea to have it in a digital format so it can be accessed through mobile phones.
We are going to have our user experience map attached soon.