A Research Scientist turned Technical consultant in the field of healthcare diagnostics. I lead teams in training and capacity building of healthcare workers, manage client portfolios, I have worked with Ministries of Health, Donor partners, NGOs and Private healthcare institutions in healthcare projects in Kenya and East Africa to implement transformative diagnostic innovations and scale them up regionally.
@Mbongeni, First of all, thank you very much for taking the time to look through our idea. We really appreciate it. Now to answer your questions 1.As a healthcare seeker, you get more attention from the healthcare provider because you speak in detail over your case, improving quality of care and service received". Under normal circumstances do people in the setting where you wish to operate get less attention at the place of care when they go there physically? We often find that in conflict/disaster/politically unstable zones, people often live in overcrowded spaces with minimum access to adequate healthcare provision since medical personnel discharged to such zones on humanitarian grounds are not that many. Apart from that, health worker shortage in most healthcare institutions is a global phenomenon that is being tackled through intensive Human Resources for Health (HRH) efforts to combat this. Now, whenever medical personnel are overwhelmed, the quality of service delivery goes down meaning patients may not get access to adequate information that would aid them make key decisions about their well being of course assisted by the healthcare provider. So having a platform where they can book a consultation, write in detail about their signs and symptoms, contribute previous medical history then have an in depth discussion with the selected healthcare provider at their preferred time and comfort, enables the patient to get more personalized care and attention than they would have gotten peradventure they visited a hospital. Remember healthcare providers strive to see each patient that comes into the hospital that day irrespective of numbers which then affects level of care provided.
2. We do provide a consultation form where you are allowed to write down what you are suffering from and if its remote video consultation which we offer as well, then you have more time to consult with your doctor.
3. How do we measure outcomes? we have tools available that enable us to capture patient views mainly Patient Reported Experience Measures (PREMs) and Patient Reported Outcome Measures (PROMs). We usually, but not always do it in questionnaire form and it has helped us collect views from patients as well as healthcare providers. Currently we are planning interviews & focus group discussions to get more data in the areas of Patient experience ,Effectiveness of care ,Timeliness of care among other things, we also look at Process measures meant to capture health provider productivity and adherence to standards of recommended care based on healthcare seeker feedback as well. This is not exhaustive, we are always in a process of continuous improvement looking for ways to improve our services. 4. Our platform is very user friendly and comes in different languages and the patient can use the language they are most comfortable with to explain what symptoms they are experiencing and also respond to questions as asked by the healthcare provider. It is a two way dialogue. 5. How do we monetize our platform? Of Course for each consultation you have to pay the doctor as agreed. We do have set standards that healthcare providers adhere to to avoid overcharging patients. We charging for referrals, second opinions as well use of our specialists present on the platform, we have other services we do aside from digital hospital service.
Thank you! Patients accessing healthcare services 24/7/365 could be key in managing disease burden in Africa as well as integrating better healthcare management aimed at improving health systems to cater for the underserved. Kindly give feedback on what can be improved on our services as well.