OpenIDEO is an open innovation platform. Join our global community to solve big challenges for social good. Sign Up / Login or Learn more


Recent contributions


Contribution list

Recent comments

(3) View all

Hi Lisa,
Thank you for showing interest in supporting our initiative! We'd love to learn more about you, your background, experience and areas where you'd like to contribute.
Feel free to post a reply here on the OpenIDEO page.

Hi OpenIDEO,

Thank you for your expert feedback, we have definitely benefited from your comments and have incorporated points around scale, distribution and business modelling into our submission.

Regarding feedback point (Question 2) around internet coverage & low resource environments;

There is a common perception that refugee communities live in areas that do not have internet connectivity. Recent UNHCR research has determined that this is simply not the case. Developing countries host 80% of the world’s refugee population.

“Using the most recent data, UNHCR has found that 93 per cent of all refugees live in places that are covered by at least a 2G network, and that 62 per cent live in locations covered by 3G networks” (Connecting Refugees, UNHCR 2016 -

A secondary challenge would be to deliver the program to refugees living in rural communities. Whilst infrastructure is continuing to improve, we are aware that 20% of refugees in rural communities do not have access to internet connectivity. However, for the purposes of immediate scale and deployment, there is an opportunity to reach refugees living in urban settlements, 90% of whom are are covered by 3G connectivity.

Referencing expert feedback (question 2), if we were to look at Jordan as a deployment region; based on UNHCR Data on Syrian Refugees from 2017 (, 78.8% (519,757) of Syrian refugees in Jordan are hosted in Urban settings and 21.3% (141,079) in camps. School age children (5 - 17) represent 35.6% of the total population.

When we calculate potential student reach in Jordan based on available connectivity (student age, in urban settings, with access to 3G), the number would amount to approximately 166,540 students (excluding camps).

Another challenge would be device availability. Considerable effort and successful initiatives are currently underway by NGO partners and governments to improve device availability. This would need to be explored on a case-by-case basis depending on the region, program and existing infrastructure. Device deployment falls outside of our immediate operating capability, however, our software supports the device deployment function in emergency settings by providing a robust, cloud based learning application.

Our software is designed to be able to be used across operating systems and hardware devices; including tablets, desktops, laptops and mobile phones as a minimum requirement.

Based on UNHCR research and observations by a team member on a humanitarian mission in Serbia, refugees rely heavily on their mobile phones for survival and wellbeing whilst on the move. Connectivity is prioritised for activities such as communicating with friends and family, knowledge exchange, health, money transfer and document storage. This informal communications "ecosystem" presents another delivery opportunity for students to continue to access educational material and remote teaching (either via an artificial intelligence chat bot or remote teacher) whilst on the move.

Users can download the application via a variety of delivery methods. Alternatively if connectivity isn’t available, software can be downloaded via a secure local area network (LAN) or even USB keys if required.

Once downloaded users can work either online or offline. The only requirement for connectivity would be occasional updates as well as the tracking of learning progress and learning activity. This data can be stored securely on devices until connectivity becomes available. Small packets of data can then be sent to our cloud based servers. These data packets on average are the size of a standard SMS or MMS.

Whilst we have designed the product to take into account flexibility and scalability within low resource environments - we can continue to learn and improve based on in-region deployment.

Thanks again! Please let me know if you'd like further clarity around this topic.


Hi Ashley,

Thanks for getting in touch, we're really excited to be part of the next phase of the Challenge.
I have listed some of our key goals over the next 24 months. Hopefully this provides further insight into our program priorities.

3 - 6 Months

We’re currently in discussion with 3 education aid partners with sites in India, Jordan and Rwanda who run education programs within the EIE context. We aim establish on-site teams to run user acceptance testing (software), ethnographic research, education pathways, workflow planning, network infrastructure assessments and further persona mapping.
Data, metrics research and testing learnt from our pilot zones will aid in establishing ongoing measurement & evaluation criteria on which to benchmark and track our social impact against.

- Improve and iterate our software prototype based on learnings from extended pilot zone testing.
- Prioritise launch features (UX, Language, Interface, Content, Architecture).
- Begin to clarify assumptions around content creation, delivery and data privacy.

- Establish advisory and governing board.
- Formalise partnerships with content providers, technologists, researchers, educators, learning facilitators and on the ground aid organisations.

6 - 12 Months

Commercialisation & Operations
- Develop licence pricing structure and revenue model. Finalise projected financials for a 12 month period.
- Establish international business operations including: technology, creative, content, education, legal, accounting and logistics.
- Ready product from MVP phase to deployment, available for global usage and licensing.
- Understand the vital elements necessary for scaling to be a success.
- Develop a clearer picture of organisational changes needed to achieve scale.
- Develop systems, processes & materials required for scale
- Develop recruitment & support functions.
- Document systems & processes.
- Develop legal documentation.

12 - 24 Months

Scale & Distribution
- Roll out to multi-region EIE settings.
- Continue to acquire distribution partners, technology, aid and education partnerships.
- Continue to refine the options for scale & improve the model that is working for us.
- Develop a plan for communicating with our global implementers.

Cross Sector Scale
The educational software has diverse cross-sector potential. Scaling the software product beyond emergency settings, to disability, aged care and remote community sectors for example, we would consider alternative scaling models and partners.