We collaborate with 22 public health facilities (total 80,000 deliveries annually). Good point to analyse service features between these facilities and also consider other facilities (e.g. private) for comparison.
A problem we are facing is that record-keeping on women with disabilities using the services are not kept. We have managed to identify a small group of women with disabilities who have used the services and who are willing to give feedback.
We would love to hear your suggestions on how to institutionalise feedback mechanisms!