Hello @Ingrid Carolina Ramon Parra, thanks for the feedback. Below is the response. 1. No we have not done any linguistic analysis yet. We plan on doing that before translation to local languages begins. Yes, user testing on the level of language being used has been done.
2. Given the sensitive nature of medical information, a user's chat history with Dr. bot can and should only be accessed by the user even if the user is using a shared phone. The chat bot is accessible through the Facebook Messenger platform so any user must be authenticated by Facebook. From our testing we have realised that users are very protective of their Facebook accounts and so they rarely give anyone access to them.
3. Dr. Bot will work properly on all smartphones on which the Facebook Messenger App can be installed. This includes all iOS phones and most android phone including the simpler ones.
Thanks for the excellent feedback. Below we shall address the questions the experts have about the idea.
1) To ensure that value is not lost on automated responses, a qualified medical worker vets all the information before it is fed into the platform. Furthermore for users to have more confidence in the automated responses, at the bottom of each automated response we are including a link to reputable websites where a user can get more information about their questions.
2) Many young people are already using Facebook messenger to communication with their peers and hence they are familiar with how the platform works and with the user interface. One of the main reasons why new technologies aren't easily adopted is because there's always a learning curve that a user must navigate. Since our solution is offered through a familiar platform adoption will be easier. In addition much as Internet data packages are still quite expensive in the developing world, most ISPs offer relatively cheap social data packages through which Facebook Messenger can be accessed.
3) The government of Uganda through the Ministry of ICT is very eager to support ICT interventions that can positively impact society so we plan to engage them at the opportune time and share with them our usage metrics.
4) Information from organizations like WHO has to vetted by our medical expert before it is added to the chatbot. The chatbot only uses information that haas been added to reply to user questions.
5) Young people will find out about the service mostly through targeted ads on Facebook. We have already run some ads on Facebook and acquired some users. For tracking user experience and impact on users' health, we plan on including a few survey questions in the chatbot. We also plan on analyzing the the questions that users ask using artificial intelligence. This will give us a lot of insight on how users' health decisions are being impacted.