Hi there (and Uff, especially to the good supporting Team )! It has been a very busy time (amongst some other flu episodes). But, in the end, I was able to make a "rush contribution". Only possible by following your guidance, examples and tools. I think that the uploaded info (experience maps and first set of prototype) is easily understandable. (Very) Unfortunately, this timing does not allow for an active and constructive feedback, and contribution from the community (which ends up being the best part of it). Nevertheless, I wanted to complete this phase. And it was very fun doing it! Future work (if one gets to it) includes: 1. Validate with a pool of "real potential" customers. Unfortunately, we don't have an equivalent bank that matches the overall mission of the Credit Union (at least with the same level of territorial dimension) and where I can partner to do some tests. 2. X-check with other design thinking tools / experts at IDEO community.
Hope to have given back the same gratitude and enthusiasm that I got from everybody throughout this great period of time.
I have been thinking about it. And, as much, as busy I am these days. Next week will look into it more with more detail.
The User Journey is clearly an applicable tool to better understand how can the solution fit the user capabilities (namely accessibility). In this way, I foresee 2 ways: 1. Directly on the platform 2. Via Credit Union clerks or account managers, who can lead some lower tech literate people into executing (trading) their needs for them (probably with an extra commission fee or not)
Will get back to it next week. Will also attend the video conf.