I definitely agree with the idea of implementing a technology that is approachable and easy to use. The age range is wide and as another colleague stated, some of the users in their 50-60s have spent a large portion of their career in the digital age, while users over 80 have little to no experience. I also agree that some users will simply prefer a personal relationship that exhibits trust. I think a mix of a face-to-face interaction and technology that explains the jargon of the financial world would be valuable. Great research ideas!