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An sms powered on-demand delivery platform that enables young people to access SRH products and information on their own terms.

An sms powered on-demand delivery platform that enables young people to access SRH products and information on their own terms.

Photo of Isaac Jumba

A program that rewards teens for accessing free Sexual Reproductive Health services from participating youth-friendly clinics and pharmacies

A program that rewards teens for accessing free Sexual Reproductive Health services from participating youth-friendly clinics and pharmacies

Photo of Isaac Jumba
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Isaac commented on Pro Youth Delivery

I would like to add responses to the feedback raised by the expert team here:

On whether the model can scale?
The model is designed to scale beyond the campus setting as the solution is built to work for anyone with a feature phone to work on purely SMS. For areas with marginalized population or where most of people are out of school, the solution could be tailored to allow for delivery certain number of times in a week, or to have Pro Youths also deliver other products that are not purely SRH related – such as tap into agents who resell items door-to-door also deliver the ordered SRH products. There will be challenges in terms of costs, but this can be minimized by increasing the product baskets by tapping into other organizations that have invested in the distribution of goods such as Living Goods.

Shops accepting Tiko Miles(Tiko Points)
In each ecosystem, the ecosystem facilitators identify local shops which are generally preferred by the locals. These shops are then set up in our system to accept the Tiko Miles and are trained on how the system works. Each week, the shops are refunded back the cash, in exchange for the Tiko Miles traded. Currently, the system allows for the Pro Youth and Esther to search which shops in their area accept Tiko Miles by sending TRADERS to 22699 for free.

Pro Youth Selection, Training and Vetting
The Pro Youth are mostly selected by our Ecosystem Facilitators. These Pro Youth are entrepreneurial in nature and mostly trusted by their peers and are already engaged in community activities such as organizing events, or doing trainings. After recruitment, the Pro Youth are trained on SRH by one of our partner, in this case the MSK team in Kenya. They also attend other trainings on soft skills, entrepreneurship and other products.
On measuring how effective they are in the information they tell Esther, we ask Esther who is our target user to rate her experience with the Pro Youth. As the Pro Youth get products from the service providers, we could also have the service providers rate how informed the Pro Youths are. Additionally, some random calls to the Pro Youths can help vet their knowledge.
We are still exploring avenues on how better we can ensure the Pro Youth delivers the right message to Esther.

Add-on to the initial idea:
Making it possible for Esther to visit a youth friendly provider nearby for more information and additional advice – by integrating this to the Pro Youth Delivery product. Currently, young girls under 20 years old can access free SRH products and services at our partner youth friendly chemists and clinics in their areas – by sending clinics or chemists to 22699.

Responses:
On providing addresses:
Once a Pro Youth accepts a delivery request, he/she connects with the girl and decide on what best place for her to receive the products. Esther is required to share the name of the hood so that only the Pro Youths from her area can be notified of the opportunity.

On how many products Esther can order:
At the moment, Esther can only order 1 product at a time with our pilot set up since we have a limited product basket and the platform functionality is still basic. In future it should be possible.

On sustainability model, with the pilot, our organization working with a donor will invest Tiko Miles that are given to the Pro Youths. In future, organizations interested in distributing a particular product or service can tap into our network of Pro Youths and save on costs spend on marketing and distribution, meaning they will provide the investments in form of Tiko Miles that Pro Youths will then earn. The more the products the Pro Youths can deliver, the more the partners we can have, and the more the earnings for Pro Youth.

I'm part of the co-organizer and I could help you secure a space for the event! Looking forward.

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Isaac commented on Pro Youth Delivery

Thank you for the feedback and the additional questions. Working towards updating the submission with more concrete info and answers to some of the questions raised. Thanks!