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OpenIDEO  Team, thank you for your in-depth analysis and relevant insights about our project!

1) Community members will be informed about our service through word of mouth, institutions and social media. We will campaign and promote our services through health institutions such as the National Institute for Mental Health and Centre for the Rehabilitation of the Paralysed (CRP), with whom we already have an agreement. Occupational Therapists at these institutions will recommend our service to potential users. Campus promotions and campaigns will be held across top universities, where a large community of youth seeking support services will be familiarized with the service. Our volunteer themselves will approach the community members personally and create the awareness.

Volunteers providing the service are reimbursed with the costs they incur due to service provision, such as transport costs and phone call expenses. Trainers will be paid for the number of days they’ve given training. Once the service has been established and there is a steady income, we would offer full-time, paid positions as psycho-social supporters. Alongside monetary incentives, we will hold regular meetings, discussions, and in-house trainings. The program managers will acts as their mentors from who they can gain insights and experiences. The skill-set and knowledge-base gained for their training and experience, alongside the certification will enhance their portfolio for future endeavors.

We will be directly working with Occupational Therapists who will serve as advisers for our client’s individual assessments and support plans. Based on the needs of the clients, we will approach and work with other stakeholders to vouch for inclusion of our clients in their institutions. We will provide necessary expertise and training to fulfil this. We also plan on providing this program’s training to institutions such as disabled people’s organizations, schools, workplaces, and to interested professionals who would want to advocate for inclusion in their respective fields.

Client confidentiality is of utmost importance to us. We sign MoU’s with all our clients stating the terms and conditions of the service, and have advocacy and consent forms which bind us to uphold the client’s privacy. Each volunteer is required to sign a contract which stipulates client confidentiality as an important clause. Volunteers also have periodic evaluations of their performance and conduct to ensure the quality of the service is maintained.

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