Yes, the products are returned by normal post so people can leave the boxes outside their door, no need to drop them off anywhere. We wanted returns to be easy.
As for infrastructure, we have the model, but we'd need a local product supplier and a fulfillment center that would be willing to accept returns and have capacity to clean the bottles and get them back to be refilled. Shipping back and forth from the US doesn't make sense. It takes time, and contacts, and money, to put that in place. Right now we are working on growing in the U.S. but we could help someone else get started or work with partners in other locations to expand.
We are interested in adding additional chemical free products, so we are open to suggestions/partnering with others to do so.
We are also in need of larger containers that we can use for brick and mortar locations to act as refill stations for those who are interested. Larger containers would also allow our travel size to be refilled at hotels or rental properties. Right now we are looking at aluminum as the best material but are open to other sustainable ideas.
Our produce price point is within the range of other natural personal care products, despite the extra cost of shipping aluminum and covering the cost of returns.
I look forward to your thoughts and working with the OpenIDEO community!