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There's a wide variety of implications. With people living longer, advisers now have to conduct life planning on a much longer timeline. People could have multiple careers in their lifetime; they could retire at 80 or 90 and still have 30-40 years in retirement left to budget for. These trends vastly complicate traditional approaches to advising.

Hi Anne-Laure! Thank you for sharing those contributions! Tanvi provides an excellent example of how the customer experience can still be vastly improved. Few banks have made deliberate efforts to optimize their services for the different demographics they serve. Hasan brings up a valuable point about how phone servicing could be a better approach to "mobile" banking for older customers than software (where most banks are currently investing heavily). I didn't realize my links weren't hyperlinked, but I just fixed that - thanks!