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To make a city safer, make public transport safer

For the OpenIDEO Shanghai Meetup, we are asking participants to use the user journey and pain point tools to understand what makes cities safe or unsafe. As I drew my own user journey, I realized that the only time I feel even a little unsafe in Shanghai is when I am traveling: pickpockets in metro in rush hour, taxis overrunning red lights in peak traffic, being stranded in Pudong without a taxi, or running on empty streets past midnight and coming across a drunk beggar. At other times, I am in a place that feels safe (home, studio, office, yoga studio, cafe, bar), with people I feel safe with. So, I am asking myself if the most immediate way to make cities safer is to make public transport safer.

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For the OpenIDEO Shanghai Meetup, we are asking participants to use the user journey and pain point tools to understand what makes cities safe or unsafe.

As I drew my own user journey, I realized that the only time I feel even a little unsafe in Shanghai is when I am traveling: pickpockets in metro in rush hour, taxis overrunning red lights in peak traffic, being stranded in Pudong without a taxi, or running on empty streets past midnight and coming across a drunk beggar.

At other times, I am in a place that feels safe (home, studio, office, yoga studio, cafe, bar), with people I feel safe with.

So, I am asking myself if the most immediate way to make cities safer is to make public transport safer.

Note: For the OpenIDEO Shanghai Meetup, we are asking participants to work in groups of five on a user journey and pain points exercise. Participants will choose a user from amongst them (the more unusual the better), then map where the user is throughout the day: at home, at work, in transit, or in a public space. Then the group will ask how safe the user feels throughout the day, and identify patterns in places and activities that make the user feel safe or unsafe.

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Photo of Meena Kadri

Great breakdown of your safety levels across the day, Gaurav! Looking forward to more illuminating insights from the OpenIDEO Shanghai Meetup crew...