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Kiosks In Safe Havens

"The Women's Wellness Guide delivers authoritative, bilingual health care information to underserved women across Pennsylvania and in other parts of the country via touch-activated, interactive kiosks. The program, which has been customized to address a low-income, low-literacy audience, aims to improve health literacy and health-related behaviors by providing easily accessible information and education related to diseases and conditions common in women. Currently, the program operates kiosks in women's prisons, prison waiting rooms, public assistance offices, health care facilities, "Dress for Success" boutiques, food banks, and Women, Infants, and Children centers. The program has enhanced access to health care information."

Photo of Lisa di Liberto
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I work on a college campus where there are kiosks installed in key locations outside. What about bringing them inside? I thought about safe public places like libraries, schools, banks, post offices, supermarkets, travel stops on highways, hospitals, day care centers, welcome centers and laundromats to house interactive information kiosks. I found Austin Fullers findings on "Leveraging Technology in High Urban Traffic Settings" using interactive bus stop panels sponsored by big social media companies. Alana Ford built upon that research adding hers about "Drawing Maps, Demarcating Safe Spots and Using Technology". Both share the same questions I do about where to keep women and girls safe when accessing information, how to pay for it and how to provide information to those without mobile phones. The information I gathered suceeds in using safe havens where women and girls gather. This link provides a comprehensive plan from concept to success. What worked and what didn't for the Women's Wellness Guide using kiosks for the same audience as in our challenge. http://www.innovations.ahrq.gov/content.aspx?id=2585
As Austin mentions this is a great opportunity for technology giants to donate in-kind. Social media giants like Facebook can sponsor a kiosk, free of advertising. We want to keep the audiences attention on the information, not on advertising. Providing safe public location indoors would speak to those without mobile phones. Use the bus panels as one of many public spaces to provide a public announcment ad with a map clearly indicating kiosk locations. A protected environment inside is easier to focus on using the kiosk successfully. These locations would have to have an internet connection. I like the idea of the kiosk because it is close in size to a person, free standing and can be installed anywhere. Information on the kiosks would link to key sites like the chamber of commerce or welcome center for that town or city. Access to various departments like the passport office or department of motor vehicles or where you can borrow money to start a farm or where to take a self-defense class and get healthcare. The main page would be designed and organized to visually invite users to access it and have it be very easy for anyone to use.

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Photo of Meena Kadri

Great share on kiosks, Lisa. And we've noticed on conversations elsewhere on the challenge, that just the presence of such kiosks can have the power to make women feel safer. Excited to see how your findings might translate to our upcoming Ideas phase. Hope you'll be joining us there...

Photo of Lisa di Liberto

Thank you Meena! It's good to read that the mere presence of kiosks can provide a sense of safety for women. I am looking forward to the upcoming idea phase and continued collaboration toward this effort.