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New Mom's Wish List (NMWL)

The New Mom's WishList allows friends to gift their time/services to help a new mom-to-be find time for self-care, sleep, and mental health.

Photo of Sofya Savkina
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In no more than 3 sentences, please tell us who your idea is designed for and how it reimagines the new life experience.

The NMWL value is creating a network of support for a new mom in the gifting of postpartum services aimed at mitigating PPD. Unlike a baby shower, NMWL aims to put mom and her mental health first, allowing to create a wishlist of services she couldn't afford on her own or services that may have previously felt weird to ask for in the context of a baby shower.Engaging with the tool will help mom to feel supported by her network during this emotional time and feel more in-control of her pregnancy

The Problem 

During pregnancy, moms-to-be don't account for the lack of sleep after the baby is born and during first weeks of taking care of the baby (postpartum period). Sleep deprivation, lack of support and inability to ask for help are strongly linked to postpartum depression.

The mom-to-be doesn't have all the information to consider exactly the help/services she might need during the first weeks after birth and requires a comprehensive list of available support.

Friends are very excited for the new mom and are willing to help but don't know what exactly she might need after the baby is born and how might they help. They will benefit from a checklist/wishlist of help items and things she will need that reflect her individual needs.


The Need

Help, support, promote self-care, getting enough rest to be able to happily continue motherhood duties and eliminate risk for postpartum depression and social isolation. 


What is The New Mom's Wish List (NMWL)

NMWL is a digital application that allows soon-to-be moms, recent mom's or friend's and family of moms to create a maternal "registry" of postpartum services that focus on maintaining mom's mental health and well-being during prenatal and postnatal periods. With over half a million moms experiencing postpartum depression every year, there is a growing awareness and push to create environments and services to help prevent it. We want to break the stigma surrounding postpartum depression by creating a tool that taps a mother's network to help support her through a challenging time via monetary contributions to a New Mom's Wish List. NMWL not only connects mother to services she may not on her own be able to afford or even knows about, it connects her to her network by providing friends, family, and acquaintances with a low-impact but a high-value way of showing their support for the new mom.

The Value Proposition

The value of NMWL is creating a network of support for a new mom in the gifting of prenatal and postnatal services aimed at mitigating PPD. Unlike a baby shower, NMWL aims to put the mom and her mental health first, allowing to create a wishlist of services she couldn't afford on her own or services that may have previously felt weird to ask for in the context of a baby shower. 

Beyond the gift itself, engaging with the tool will help mom to feel supported by her network during this emotional and unsure time however far they may be. It will also help her to feel more in-control of her pregnancy without worrying about money and access to quality services.

Moreover - our low barrier to gift-giving impact will encourage more friends to participate.


User Base 


PRIMARY USER: First-time mom Sosha

Context: Sosha is in her 2nd trimester of her first pregnancy

  • 27 years old 
  • Works as an executive assistant (demanding but lower-paying job)
  • Just relocated to a new city away from family for her new job, doesn't know many people yet outside of those she works with 


Pain Points:

  • Hasn't had the time to plan for her pregnancy that she would've liked to have
  • Is anxious about having a baby without her family and network nearby and feels lonely
  • She wants what's best for the baby, but she's not even sure what that is, and even so, is scared she wouldn't be able to afford it


Needs:

  • Feel in control of her post-partum plan
  • Feel connected and supported by her network during an emotional time
  • Access to expensive but meaningful services to help in her post-partum experience


SECONDARY USER: non-parent casual friend Ronnie

Context: Ronnie is a former colleague of Sosha's. 

  • She hasn't talked to Sosha since she moved away, but recently saw a post on Facebook about her registry and pregnancy. She always liked Sosha is excited that she can let Sosha knows she's thinking of her without buying some extravagant gift
  • 30 years old
  • Has never had children, but has frequently bought gifts for other's


Pain Points:

  • Feels like she's spending an insane amount of money between babies, showers, and weddings without ever knowing if the gift is truly ever used
  • Not having time to shop for the perfect gift


Needs:

  • An easy way to let friends who are new mothers know that she is there for them
  • Give an affordable and desired gift
  • Recognition of her gift-giving


Design Focus

For this sprint, we are focusing now on first-time expectant mom - how might we engage her to start to use our product early in her motherhood journey. We know that we need to help moms to plan their postpartum period in advance, so we are focusing on the pregnant moms to understand what would engage them effectively with the solution. 

Our previous sprint showed that friends were not engaging with the mom when she asked for help AFTER the baby was delivered. It's too late, and friends are confused "Why would she need help?" 

The whole idea about asking for help is very difficult to address; "asking for help" goes against the cultural norm. That's why we have shifted our focus to a celebration of a new life away from helping a mom. And there are 3 important high points in the new motherhood journey:

  •  a pregnancy announcement (2nd trimester)
  • a baby shower (3rd trimester), and 
  • a baby's birth. 


The idea is to get moms aware of NMWL while she is making her public announcement on FB.

Through surveys and in-person interviews using a low-fidelity prototype as a prompt, we worked to uncover insights around key questions such as:

  • Would mom feel comfortable asking friends for help in this way?
  • Would friends feel happy to give help using the tool
  • How would a friend feel about her friend being pregnant?
  • Will a friend plan on helping somehow to her mom-to-be friend? 
  • What do you think 1st-time moms need? How would you figure this out?
  • Would a friend want to find out about mom's wish list?
  • Would a new mom-to-be share her wish list?
  • Would a new mom-to-be have enough friends to fulfill her wish list?


Sprint Results

We have learned that friends don't know what moms need and want to offer a meaningful contribution ($20 toward $800 felt insignificant) 

Prototype Test Results


At what stage is your idea?

  • Prototyping: I have done some small tests or experiments with prospective users to continue developing my idea.

What early, lightweight experiment might you try out in your own community to find out if the idea will meet your expectations?

Having established relationships with a few DC's perinatal support networks, this prototype is being tested out with the expectant mothers and their friends that we recruited.

What skills, input or guidance from the OpenIDEO community would be most helpful in building out or refining your idea?

Prototyping/User feedback - it will be grate to gather feedback to refine the prototype and to get support to help launch the development (coding) of the solution. Any help with recruitment of mothers/users for usability testing will be very valuable.

Tell us about your work experience:

I am a mother of a 7 year old boy and a freelance UX designer utilizing HCD. I have a diverse background with 5 years of IT marketing and communications and 3 years of business analysis and graphic design experience in various domains.

This idea emerged from...

  • A group brainstorm

Are you an expecting, new, or experienced mom?

  • yes

Are you a healthcare practitioner?

  • no

Are you a current employee of UCB Pharmaceuticals or Sutter Health?

  • no

How would you describe this idea (in 2-3 sentences) while in an elevator with someone?

A first-time mom is caught by surprise how intense the postpartum period is. Establishing breastfeeding alone feels like a full-time job while caring for a baby, trying to perform household chores, running on a few hours of sleep. Nevertheless, she is reluctant to ask for help due to social pressure to "be a happy mom". This may lead to the common complication of childbirth for 1 in 7 new moms - postpartum depression. Advanced planning for a postpartum period might help prevent PPD.

What is the specific problem your idea is trying to solve? 1 sentence.

First-time mothers in the U.S. lack basic physical, mental, and emotional support needed to ensure a timely 'quality of life' recovery during the first year following childbirth; they remain vulnerable to physical, emotional, and societal stressors during a major life transition.  

How has your idea improved or evolved throughout the Refinement Phase?

With the storyboard, we are illustrating journeys of new mom-to-be and her non-parent casual friend while interacting with our product.

How do you plan to measure the impact of your idea?

We follow Lean startup methodology, so we apply Build, Measure, Learn cycle iteratively. After the refinement phase where we define a value proposition for a product "New Mom's Wishlist", we plan to test value proposition with the intended users via direct observation of the users while they use an early prototype. Their feedback is a way how we measure the impact of our idea, whether the product concept performs a critical job, alleviates a common pain and delivers a meaningful gain.

What are your immediate next steps after the challenge?

Attend Global Startup Weekend 2017 | November 10th, 2017 | Washington, D.C. | Techstars http://communities.techstars.com/usa/washington-dc/startup-weekend/11474 The goals are: - to network - to build an additional team of marketing + development - to find investor opportunities The grant will be used for one video on the product concept to launch a Kickstarter funding.

How is your idea different or unique from what is currently on the market?

Our product idea - the "New Mom's Wish List" better prepares first-time moms for parenthood by providing different types of support services to help with transitioning into motherhood. The Wish List saves time and money proactively engaging a trusted network. Unlike other baby registries, our New Mom's Wish-List allows friends to contribute their time for support and provide donations much needed and often expensive prenatal and postnatal services

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Photo of Jenica Domanico
Team

Hello! This sounds amazing! I am an occupational therapist also hoping to help change mom’s experience with in Home rehab. Www.momplusme.com

I am also a mom and have wished for such a thing. Basically a registery for postpartum support. I think as a mom, I would click on a targeted ad or investigated an email or mailing. An extra step of it being part of a prenatal appointment where I was asked if I wanted to receive info or be added to a postpartum registry where I could select local services to add to my wish list.
A video talking about postpartum and explaining the scientific reasons why a woman’s body needs to rest and how emotionally and physically beneficial having others support you can be.

Maybe you have covered this. Keep going, it is great work!

Photo of Sandra Sobanska
Team

Hi Jenica Domanico thank you for sharing your insights about mothers' postpartum challenges! We're working on a voice-operated device that helps parents track their baby's health and cognitive development right from home and connect with specialists using their smartphone. We'd love to connect with you to conduct more user experience interviews and hear your feedback :) My email is sandra@oyalabs.com - please let me know if we could schedule a brief chat this week!

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