We are in a health delivery crisis that may not be solved with more medications or procedures but needs to be addressed on the personal level. Using the doctor visit as the main point of contact, we propose to reshape this experience for seniors by creating a program to train both students and senior volunteers as wellness coaches that will be a mobile team visiting clinics and hospitals.
Training Wellness coaches in pairs:
Student Wellness Coach | Senior Wellness Volunteer (pairs)
1. Enhance the health outcomes for seniors (reduce depression, increase interaction)
2. Boost compliance by senior role model
3. Reduce cost by empowering seniors with preventive care and wellness
4. Boost Competencies in Systems based practice and Professionalism
Learning Goals: By the end of this program, you will be able to…
1. Practice empathy skills
2. Apply motivational interviewing skills
3. Inform patients how to navigate complex health care system
4. Seniors will connect with others and share knowledge and experiences
There are three phases in this program:
1. Pre-program: preparation, education for the program which include practice with Standardized Patients, empathy training, team building and toolkits both physical and online.
2. During the session: student and senior paired as coaches, interviews and activities with patients and doctors in clinics and hospitals.
3. Post-program: evaluation of program, granting certificates, gathering feedback on teams and program, prepare to train the next participants
Any student can sign up to study in the Wellness Coach program. This is targeted at health care students will also include other students (business,technology, humanities and more). The strength of this program is teaming up the student and the senior. This pair will then interact with the health care practitioners, doctors, nurses and other healthcare providers.
A day in the life of a student and senior Wellness Coach would look like this. The student and senior are given specialized training in empathy, interviewing skills and how to connect the senior with what they need. They have a mobile workstation in the traditional health system that includes a place to rest, take notes, and keep their belongings. They wear a uniform and a badge. The badges show their areas of expertise and borrowing from the boy/girl scouts, they can deepen their knowledge and skills.
1. Badges: mastery and levels of expertise
2. Video tutorials on Motivational Interviewing
3. Insurance Cheat Sheet: used to direct and connect patient and healthcare
4. Map showing services in local area (physical maps to hand out and online maps)
5. Empathy: skills training guides in empathy and interviewing
6. Role Play
The student coach and the senior volunteer will follow a course of role play.
They will take turns playing a Standardized Patients (people follow a script and pretend to be patients with certain ailments). Everyone on the team will follow the video and script to practice interviewing and delivery care for the most common encounters they are expected to face.