Thanks to a co-worker several years ago our regional leadership team attended a training for "leaders." One of the keynote speakers, Andy Stanley gave a great message where he encouraged leaders to first say "wow" rather than asking "how" when approached by a co-worker/supervisee with an idea. We took this to heart and have made a very concerted effort to express appreciation and support for all ideas presented to us since that training. As a result quite a few of our team members have brought forward ideas that have changed the way we do business day to day and have even resulted in some annual activities that promote client and community wellness. We have received a lot of feedback from regional team members expressing appreciation for the opportunity to do something at work that is meaningful for them and gives them a chance to grow as professionals and people. We have seen increases in "happiness" scores and regional turnover is down, thanks to simply saying "wow."