As our roles and responsibilities at work become more complex and interconnected, and as technology enables more digital and remote work, there is an increasing need to feel seen and to be valued.
The Chameleon Project offers a 3 week/3 month immersion with a host colleague in another role, team or department. The employee participant works with their host to determine what a successful experience looks like for everyone. After the experience, the participant will share out their learnings with their original team, and learn how to put those learnings into action. The original team will reflect on their experience missing a team member. This encourages a mutual recognition of interdependency.
We believe “walking a mile in someone’s shoes” means not only learning what their job entails at a technical level, but also considering, ‘where have their shoes been before even walking in the door this morning?’ ‘Have they traveled by train or by foot to get here?’ And ‘where will their shoes go after the day ends?’ ‘Do they have kids to pick up, parents to care for?’ By working intimately with a colleague, opportunities for informal lunches or chats may arise.
Employees will be guided through practices such as reflection journals or conversation guides to help them dive deeper into their immersion experience. Reflection questions could include ones like: 'What have you learned that can apply immediately when you return to your normal role?' Or 'What surprised you about your colleague's role, that you didn't expect?' And 'How has this experience inspired you to develop deeper connections with your normal team and what tools have you learned to do that?' The reflection is a core part of the experience and will ensure that the experience is meaningful for both the host and participant.
Based on feedback from the OpenIDEO community, we will add an additional component of personality tests such as VIA strengths test and HBDI whole brain thinking for the shadowing participants. This is an opportunity to not only understand what someone else does, but how their personality style influences the way they work. These sessions could be facilitated by our Logitech OpenIDEO/Learning & Development team.
PERSONAS/USER EXPERIENCE JOURNEYS
Learn more about the stories behind each persona.
Here are examples of ways that we might reach employees, and how we might engage with them throughout the entire experience.
PROTOTYPES AND REFINEMENTS
We surveyed two separate business groups within the company to ask employees who they would like to learn from and why.
We also tried a concierge-like service where we reached out to individual employees to learn about their needs and desires, before pairing them up with someone else. It was helpful to get in depth insight into what they want, in order to help us make the best pairings possible.
We interviewed one employee who is especially interested in the shadowing experience. We learned that in order for us to make the process as smooth as possible, it is important for our team as the facilitators to have a basic structure of what the experience will look like. For example, a 3 day shadow might encompass:
- Casual meeting to get to know each other
- Framework of the job requirements
- Shadow in a few meetings
- Strengths profile
This link describes reflections about a shadowing experience and how that will inspire the structure for future shadowing experiences.
- To focus our efforts, we will choose one group to start with a pilot. We have identified potential pairs from our initial surveys, and will use those as a starting point. We will focus on choosing roles that may not have direct communication day to day, but still have an impact on each other. We would also select different pairs of employees to test different lengths of shadowing.
- We will test different ways of capturing learnings throughout the experience. While the conversations the shadower has upon returning to their team are informal to begin with, we will learn what the most important key takeaways are, and how we can help them take action with those learnings.
A SIDE NOTE
Employees may decide to shadow someone in a different location for increased visibility. Those who do end up traveling can opt into our business travel experience program (Sawubona). This will add a deeper layer of meaning of personal connection, on top of the more professional-related shadowing experience.