Creating a culture of gratitude and cultivating it as an active mindset means incorporating the practice of gratitude into your your everyday worklife. So why not make use of a system that is already integrated into your workspace?
Many companies employ an intranet to serve as an online community space, communications channel, and collaboration platform, which employees access every day. It's a system designed to connect people within an organization and so can serve as a powerful channel for experiencing and expressing gratitude.
Some intranets already provide recognition and shout-out capabilities. How well do these features work to actually create a culture of recognition, and how can they be made to be more effective?
How can an intranet help?
Providing drivers and reminders for expressing gratitude
- Gratitude badges on users intranet profiles
- Pop up reminders (optional) to use intranet features to express gratitude
Making gratitude visible
- Featured staff of the month that highlights their accomplishments and encourages others to share good experiences with them
- Visual representation of thanks and shout-outs, such as a graph connecting givers to recipients
Tools to express gratitude
- “Shout-out” feature (enabling employees to publicly post thank you messages) that is designed to make people feel special, an engaging view of the shout-outs that's personalized to the recipient
- Providing "non-text" based ways to express gratitude (e.g. stickers, music, pictures, etc.)
Source of information
- Hosting materials for learning about gratitude and incorporating it into your life
- Create and embed entertaining video series to give examples of gratitude and remind staff to express it
- Have a gratitude section with preferences for receiving gratitude on employee's profile
- "Get to know" each other via an employee profile highlighted each week
What would we like to do with it?
Recognition and gratitude mediated through software is different than through other mediums (e.g. 1-1 meetings, group meetings, in writing). We would like to understand the benefits and drawbacks of using software tools to express this recognition, and identify ways (both from a process and technology perspective) to improve it.
We develop ThoughtFarmer, a social intranet. We would like to make use of our platform to explore how an intranet can be harnessed to inspire and facilitate expressions of gratitude.We plan to take some of the ideas in the categories above and prototype them in our platform to serve as a testing space. We would first test them internally and then share the results.
While we will be evaluating these features in the context of a specific software product, the findings and the recommendations will apply to all systems that seek to improve the ability to mediate recognition and gratitude inside organizations.