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Have Advice, Will Travel

Locally available student success support coach for online or isolated, non-traditional students

Photo of Terry Hosler
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Going to college is an expectation in many families. For first-generation and low-income students it is normally a dream – insubstantial and vanishing in the cold light of day. With hard work, encouragement and guidance, the dream may take shape into hope. That magical day an acceptance letter appears in the mailbox or an email marks a change in the trajectory of a family’s future.

Many were moved by the research post I shared

I will never forget the day I looked over Amy’s shoulder as she stared at the online report of her new ACT score. 19! Her composite had climbed a full 5 points. She was still under in Math and Science but she had a 19! ‘What does it mean?’ she asked in bewilderment of my congratulations. ‘You can get in’ I smiled. Her world upended. Tears dripped down her face, ‘I can go to college’.

Getting the letter to validate her acceptance was one of the happiest days her family had ever had. For many a support system for students, the story ends there. The student goes off to college…happily ever after.

But for first-generation/low-income particularly rural students, the hurtles are just beginning.

As most post-secondary institutions will tell you, preventing summer melt (Summer Melt Supporting Low-Income Students through the Transition to College by Benjamin L. Castleman and Lindsay C. Page, 2014) and retaining particularly non-residential students successfully goes far deeper than academic readiness and financial aid availability. It becomes a matter of access to opportunity to support and advisement.

According to Dr. Castleman, between 10% -40% of high schools students graduating from with a college acceptance letter in hand, fail to show up for classes the following fall.

First-generation students and those who are a distance from any campus are often uncomfortable and unfamiliar with college campuses and protocol. Students on campus usually look to each other and on campus support systems to answer their questions. Commuter and Online students either don't have this access or, more often, don't take advantage of it. An additional phenomenon of first generation, low-income and often rural students is the reluctance to ask for help. Many are afraid they will be looked at as not belonging – so they just don’t ask. When they quit or fail, or just never start, no one is there to follow up with them.

What if… Higher Education institutions worked collaboratively to have a community focused College Success Specialist or Coach who work with a caseload of online and/or first year students from any college who live in a given community. The Specialist could make regularly scheduled support visits to communities in rural areas, for example, to provide support for students in issues such as meeting deadlines, interpreting information requests, how to get help or tutoring, enhancing and reinforcing topics covered in a student’s orientation and beyond.

For example: On the second and fourth Tuesday afternoons at McDonalds or the Public Library where there is free Wi-Fi, the Coach could assist students with anything from how to email their advisor or what is a bursar to how to use Blackboard to upload assignments to help with the FAFSA (financial aid application) or how to read a syllabus. It wouldn’t matter what college a given student attended as the majority of the information is for college success in general. If specific to a given class or campus protocol, the Coach could have the student log onto their campus account and help them find what they need.

The Coach could also advise families and encourage those looking to re-enter educational pursuits at any age. As a free service provided by grant or multi-college shared funding, families would not feel they couldn’t afford individual appointments nor would they need to find transportation to get to the university or college campus to feel supported and more confident about how to navigate the process. If a student couldn’t connect with the Coach in person, scheduled support conversations could be made by phone.

Support would need to be often enough to catch potential issues before they impacted a student’s GPA, financial aid, or scheduling availability. Participating colleges and high schools would be asked to recommend that students at least meet with the coach once during the summer between high school and college and once per semester. If students, would prefer to go the campus to work with support programs they would be encouraged to do so. Services could be tapered off as student confidence rises.

An additional strength of this idea is that the student and possibly their family will develop a relationship with a caring adult who can be available as needed in an area within their comfort level, in a local space they know well. It would also allow online only students to meet others locally who they might connect with into study groups or future carpools.

Who is your idea designed for and how does it reimagine higher education to support the needs of tomorrow?

This idea focuses on the access and success support needs of rural or online students particularly first-generational and/or low-income students. Focusing on the needs of isolated students and families for support in higher education terminology, deadlines and protocol, this idea engages students within a local environment with a mentor who can link success advisement from multiple schools.

This idea emerged from:

  • A group brainstorm

What skills, input or guidance from the OpenIDEO community would be most helpful in building out or refining your idea?

Thoughts on how this idea might work in other parts of the country or abroad; it is currently designed for Appalachian Mountain communities in Kentucky. Thoughts on how colleges could work in a collaborative effort on this student support method

What early, lightweight experiment might you try out in your own community to find out if the idea will meet your expectations?

We are working with students from a given high school who are now in various colleges. Support is in person when possible at the high school or college campus and virtual through a texting platform for students not able to accommodate meetings on campus. Expanding the options to meetings in the student's own community is under consideration for this semester.

Tell us about your work experience:

I have worked with youth and adult learning support for nearly 40 years including careers with high school and college teaching, Girl Scouts, Job Corps, and currently College Access and Advisement through work with Partners for Education at Berea College in the GEAR UP program


Join the conversation:

Photo of Bettina Fliegel

Great idea! I like the proposal that colleges collaborate to create this program. Another possibility might be to create a program outside of academia - via a non profit?

Are you also using Skype in cases where it is not possible to meet in person? Bloomberg Philanthropies developed College Point which provides college advising online for low income, high performing high school students using Skype etc. Maybe some learnings from what they are doing pre college?

There is a college access program in NYC called CARA that is doing great work. They have several programs in place. Some of their programs involve peer to peer support for high school and 1st year college students. Is this something that might work in your community?

Photo of Terry Hosler

Thanks, Bettina,
Our GEAR UP programs, currently serving a high school cohort are phasing up to also serve our students in the first year of college starting next fall.  We are developing MOA's with local colleges. This idea would broaden the approach from basing support on individual college campuses to 'where students are' opportunities.

I had not head of the Skype support nor the CARA work before reading your listed post.  Thanks so much for pointing it out.  Skype is an option for support but is pretty broadband reliant which is sometimes difficult or pricy for students to access but it definitely needs to be in the options list.

thanks again for the input.

Photo of Bettina Fliegel

Maybe the program can partner with local libraries so that in situations where face to face meetings cannot be scheduled, and students might not have good internet access. they can have a coaching appt over Skype or Google Hangout at the library?

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