What is a provocation or insight that might inspire others during this challenge?
The main issue in this challenge is that the user interfaces that have become intuitive for the younger generations are problematic for the older generation. There are two solutions: bring the older generation up to date with technology or (more practically) simplify the interface. For the latter, I would suggest using the familiar layout of a newspaper as inspiration for the next interface.
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I'm a student at the University of Texas working on a degree in MIS (IT and business).
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I'm not currently involved in a credit union, but am curious to learn more!