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Teller > ATMs | Flashforwarding an Old NY Times Article

In 1998 NY Times identified this challenge...

Photo of Spencer Cappiello
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Just giving a shoutout to this old NY Times article showing that ATMs were not adopted immediately. 

And look! Maria Russo was only 38-year-old and she preferred speaking with a teller. 

http://www.nytimes.com/1998/05/17/nyregion/many-customers-still-balk-push-button-banking-skipping-atm-s-for-tellers.html

What is a provocation or insight that might inspire others during this challenge?

Did the 50+ers want to learn how to use ATMs? Did we force them? Are they using them? Maybe mobile banking will become a new standard...

Tell us about your work experience:

I'm an undergrad studying Integrated Digital Media at NYU Tandon. I do web and audio design.

Specifically, please check all that apply:

  • I'm currently a member of a credit union

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Photo of Anne-Laure Fayard

Thanks Spencer for this great provocation. You're right to remind us that the history of technology usually goes with a lot of resistance. Moreover, if you look at some of the research posts, you'll see that in fact it is unclear that all 50+ do not want to use technology. At least, one needs to make more subtle distinctions. So if we were to put technology in parenthesis, what might be the financial services that support the dreams and constraints of the 50 and older?