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Banks are shortsighted when it comes to seniors

How do we design user interfaces for the elderly?

Photo of Vhalerie Lee
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Only 18% of seniors use mobile banking versus 67% of millennials. One of the reasons why is because seniors find it hard to navigate user interfaces designed to be understood by millennials. Nielsen Norman found out that visual acuity is a hindrance for seniors as web design is not intuitive enough. Users above 40 prefer larger fonts as well. In designing user interfaces, avoid pull down menus and complicated navigation.


What is a provocation or insight that might inspire others during this challenge?

Don't also revamp user interfaces often as seniors write down step-by-step instructions on how to navigate the website.

Tell us about your work experience:

I'm pursuing MS Integrated Digital Media at NYU Tandon School of Engineering. Previously, I have worked with broadcast and TV networks in building digital video OTT products.


Join the conversation:

Photo of Faizan

Vhalerie Lee So is this an interface problem or a technology problem? It's one thing that online banking/investing sites are not made to be user-friendly for elders, but what if it's just that they are not educated about the markets? 

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