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Banks are shortsighted when it comes to seniors

How do we design user interfaces for the elderly?

Photo of Vhalerie Lee
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Only 18% of seniors use mobile banking versus 67% of millennials. One of the reasons why is because seniors find it hard to navigate user interfaces designed to be understood by millennials. Nielsen Norman found out that visual acuity is a hindrance for seniors as web design is not intuitive enough. Users above 40 prefer larger fonts as well. In designing user interfaces, avoid pull down menus and complicated navigation.

Source: http://www.americanbanker.com/bankthink/banks-neglect-of-seniors-in-digital-push-is-shortsighted-1080756-1.html

What is a provocation or insight that might inspire others during this challenge?

Don't also revamp user interfaces often as seniors write down step-by-step instructions on how to navigate the website.

Tell us about your work experience:

I'm pursuing MS Integrated Digital Media at NYU Tandon School of Engineering. Previously, I have worked with broadcast and TV networks in building digital video OTT products.

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Photo of Faizan

Vhalerie Lee So is this an interface problem or a technology problem? It's one thing that online banking/investing sites are not made to be user-friendly for elders, but what if it's just that they are not educated about the markets? 

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