This survey was a team effort by me and my colleagues Sara, Qyana and Caner. We sent out the survey link to friends, family and anyone else who would have been able to provide valuable inputs.
Following are some key takeaways from the survey results:
- People over 30 generally have 2-3 credit cards based on their economic conditions. From our survey result, 22 respondents had 2 or 3 credit cards.
- Out of 31 respondents, we had 17 people who were aged between 20 to 30 years. Thus it is considerable that we had 25 respondents saying online banking services were most essential to them. At the same time, we had 14 people with a majority aged between 30-50 years, who thought customer service was most essential to them.
- When asked about their retirement plans, most elder adults had no plans for retirement as of now or wished to work part-time.
- We had a question which asked the respondents to describe their experience at the bank as pleasing/frustrating. We got 24 responses and I was surprised to find that 12 people were actually pleased, 2 were indifferent and there were 10 people who complained about the long lines and found it frustrating.
- During my secondary research I had read a lot about Financial scams and thus I was surprised to find out that almost 90% of the respondents felt that online banking was 'safe'. This could be a consequence of the fact that 65% of our respondents were aged between 20-40 years.