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Step Into Someone’s Shoes

Empathy is at the heart of designing robust solutions.

Trying putting yourself in the place of someone with limited resources and share back what you learn. How are your options limited by going a day with no internet, smartphone or credit / debit card? Visit a community service provider who supports those in need and gain insight into the user experience of these services. Spend a day in a wealthy neighborhood and a low-income one – and reflect on the contrasts you observe.

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