Oakland Public Library received great news this week. Consumer Credit Counseling Service of San Francisco, the service provider the library hoped to partner with to anchor their financial literacy workshops, received an award that will allow them to run courses free of charge. With the City of Oakland being on a tight budget, and securing grant funding uncertain and a ways off, this is a fantastic development which is allowing the library to move ahead with getting nearly a dozen classes on the calendar across their various branches starting this fall and to further expand their role in the community as a trusted public resource for people seeking assistance with their financial wellbeing. One of the courses being planned: an "Identify Theft" workshop in early December - - we all remember what happened at Target during last year's shopping season!
Next up: Additional Design Thinking collaboration with the library involving ethnographic interviews and lightweight prototypes to gain insights into the needs of patrons around financial literacy and what leads to substantive outcomes.