Update #1: User Experience Map and a few comments.
I'd like to thank everyone for the amazing and helpful feedback, with a very hearty thanks to the terrific Dave Zinsman, an OpenIDEO superman who has been patiently mentoring me through this project.
I've done a number of interviews while brainstorming for Alum Alliance, mostly with first-generation students, but also with other stakeholders (including the director of a local not-for-profit that helps first generation students get to & through college). A few key themes emerged from these discussions, which informed the user experience map above:
- While the focus of this OpenIDEO challenge is on financial empowerment, Alum Alliance will be a broader mission. First generation students I interviewed were interested in financial advice, but also were interested in academic, networking/career, and general life advice from Alum Alliance.
- Alumni mentors should mostly work in groups, perhaps with one key advisor assigned to each student. This provides alumni a chance to connect with each other (increasing the benefit they derived from the experience, as well as deepening their connection to the university). Also, having a mentor network will ensure students can talk to someone from a similar social background one time, and who pursued the same major as them another time.
Next steps: I'll be working on prototyping what Alum Alliance might look like, focusing on the first year of a student's experience. Also, a local university has been running a pilot program similar to Alum Alliance; I'll be talking to a few key stakeholders to see what their experience has been.
Being a first-generation college student is full of promise, but also difficult and difficult to understand. When I was a first-generation college student, I didn't realize how expensive just socializing with my classmates could be, I lacked the family connections and network of acquaintances that seemed to be necessary to find well-paying jobs and internships while I was in college, and I didn't have a safety net to help me when my parents got sick or when my belongings got stolen.
First-generation/lower-income students at elite colleges have begun to form support groups for each other. In addition to this effort, I believe having a group of Alumni Allies who were also first-generation students could help these students would be powerful, and that these Allies may have insights and experience that school administrators, family members, and other students wouldn't be able to offer. They could hold group meetings with 1st ten student alliances, on topics such as "How to socialize on the cheap" to "How to use your student credit cards wisely"; one-on-one counseling could be another option.