The healthcare services industry can be a very confusing and exhausting sea of information to navigate. When you interact with someone who is concerned about their loved one's risk for falls or decreasing ability to remain independent, they usually do not have the time nor energy to conduct extensive research and connect with providers or services that can meet their loved one's needs. Unfortunately, there are too many occurrences that we see this need for outreach happening as a reactive task instead of a proactive solution.
Gait Going will alleviate some of the legwork in finding providers and community resources based upon the assessments that the Advocate completes with their loved ones. I hope that it will also encourage proactive use within the aging community; if a user thinks they are at risk for falls, they can also complete the questionnaire and learn about the interventions that can help prevent falls.
Gait Going Features Overview (Updated)
Product Feature Mind Map:
- The Care Advocate would utilize the questionnaire to identify if there is a need. The questionnaire will be comprised of 10 questions that a Care Advocate or someone who is at risk for falls can use. The app will provide instructions on how to complete the questionnaire and would be appropriate for a non-clinical user to complete. Based upon the questionnaire results, the Care Advocate can review and provide interventions that are available on the app. This can include removing throw rugs, ensuring loved one is wearing proper footwear, or checking for adequate lighting, etc. They will also be able to document other entries like a fall incidence, health log, and medications list.
- The Fall Prevention Toolkit is a feature of the app that will house fall prevention checklists and interventions that are available as a visual and audio guide. The user can review a room-by-room checklist to make their home environment as safe as possible.
- The Care Advocate can also look for providers that will contact the Care Advocate regarding Physical/Occupational/Speech therapy or Nursing services, based upon their loved one's insurance eligibility. A Physical and Occupational therapist can provide a more in-depth assessment of safety and be able to provide a client specific care plan to prevent falls and increase independence in the home. If loved one is uninsured or underinsured, app will assist Advocate with getting in contact with any available public or community programs. There are many community ideas on this challenge right now that I would include as a resource in a heartbeat!
- The Care Advocate can also search for equipment vendors based on zip code or GPS to find prices and availability of assistive devices.
Gait Going Wireframes (Updated)
Advised by Justin Zupnick, who is an OpenIDEO Community Prototyper, we collaborated on a few versions of the key product features of Gait Going. Below are mock-ups after a few iterations:
User Journeys for the Gait Going App (Updated)
OpenIDEO NYC Chapter Refinement Pop-Up #1 Feedback 5/5/2017
I received helpful feedback from the great attendees and hosts of the NYC Chapter. I showed an interactive prototype of the app during this session (Blog Post on the NYC Chapter website).
- Don’t use words like "Assessment" makes it too clinically focused.
- Confusing use of two log-ins, one for caregiver and one for loved one. It is better to have one log-in and then the ability to add more profiles within the app.
- In-app messaging button was confusing, could be used incorrectly.
- Define the user base with User Journeys.
OpenIDEO NYC Chapter Refinement Pop-Up #2 Feedback 5/25/2017
The NYC Chapter met up again to share more insights of the three refinement contributions.
Feedback for Gait Going this round included:
- Questionnaire needs to be more human-centric, avoid using questions that are too clinical still - maybe people 65+ can be in denial about their condition. Suggested that there be a leading question that branches out so you can select whether you are a caregiver or loved one. @Bettina suggested that the caregiver might not know a lot about their loved one’s condition so try to create questions that might allow someone to answer it without in-depth info.
- Suggested future features: balance/strengthening videos, games, something that will let the user come back to use the app and not just a one time use deal, using the camera to detect fall risk items in the room.