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Live Better For Longer - The Home Guide

A guide that gives older adults the autonomy to make fall-preventing changes to their living environments.

Photo of Zandri Kuun
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Who is your idea designed for and how does it enable older adults to live their best possible life by preventing falls?

This idea is intended for older adults still living in their own homes. These older adults are approaching the age or are at the age when they are at risk of falling.

THE CONCEPT

This fall prevention guide is a self-help, step-by-step guide that helps the elderly to identify risks within their own living environment. Then, the guide gives advice on how to adapt or change their environment to prevent falls.


THE PROBLEM

Most falls among the elderly happen indoors due to tripping, when they lose their balance or when they transition from one position to another. Furthermore, the elderly are often unaware of precautions they could take to prevent falls, and/or are embarrassed to ask their healthcare professionals for help.


AIMS

This idea hopes to:

  • Raise awareness as to how one can prevent falls;
  • Motivate changes in behaviours or habits;
  • Help the elderly to overcome the fear of falling; and
  • Free up the time of caregivers.

More than that, this idea hopes to give the elderly autonomy, empowering them to take care of themselves so that they can stay independent for longer and maintain their health and wellbeing.


SCENARIO

Persona: Fred is a 70 year old retired industrial welder. He is the father of two adult daughters and lives alone in a third floor apartment. Fred leads a healthy lifestyle, but has noticed a loss of mobility due to ageing. He hopes to take precautionary measures so that he can live independently for as long as possible. Here is his story:

*Depending on the abilities of the older adult, they might opt for a digital guide instead of a physical one.


Thus, the process looks something like this:


However, the use of the guide fits into a larger context that involves many stakeholders:


The role and incentive(s) of stakeholders:




SCALING AND POTENTIAL IMPACT

In order for the guide to be successful, I think it would be useful to launch it in a simple form, iterating as feedback is received:


Eventually, the guide could be developed to also address entry areas, service areas, communal areas (e.g. in a retirement village), and could even be given to service providers in neighbourhoods where many older adults live (so that they can make their facilities more friendly and appropriate for use). The guide could also evolve to address other aspects related to preventing falls, for example diet and eating habits, exercise, disabilities, etc.


ACCESSIBILITY AND FEASIBILITY

For this idea to work, it is vital that the product is positioned at the right point in the market. From talking to older adults, I realised that not many of them are aware that fall prevention guidelines exist, so the chances of them going out in search for it are slim. There is also a lot of stigma around falling which may prevent older adults to look for solutions. It is for these reasons that I think it would be best to target healthcare providers and caregivers as potential points for distribution, as older adults trust these individuals, and these individuals are better able to identify older adults in need of the guide.


I have been developing the guide in a way as to reduce costs as far as possible, by for example choosing standard page sizes, existing solutions (that are easily repeated), and by incorporating low cost distribution options (e.g. post or digital platform).


Bettina Fliegel posted some research regarding Checklists and other tools, which is very much related to my proposal, and also speaks to how my idea will fit into the market. What makes my guide different is the fact that:

  • It gives older adults the 'why'. This is empowering as it helps older adults to understand why they need to make these interventions and how it could help them personally. Also, from my experience, helping people to understand helps them to remember things for longer periods of time, which can help older adults to develop new habits in their homes. The guide also allows for return.
  • My idea gives older adults advice on how to install interventions in the correct way so that it can be most useful to them (thanks Kate Rushton).
  • The guide is requested by healthcare professionals and caregivers, and delivered directly to older adults who implement the fall prevention strategies independently (and not by their caregivers). Thus the guide gives the elderly autonomy while also freeing up the time of caregivers.
  • The guide incorporates local service providers, vendors and other necessary contact details that older adults will need in order to implement the fall prevention strategies.
  • The guide can be added to by older adults through personal experience and passed on to their friends.


REFINEMENT

a. Prototype from the Ideation phase

I took inspiration from Samsung’s Tocco Lite phone, which is packaged within the user manual. The manual is composed of two books with cut-outs in which the phone, SIM card and battery is placed. As a step-by-step manual, this design is targeted for an older audience, and it allows for return (if users should forget certain details around the phone’s use).

This design was reinterpreted to help the elderly identify risks within their own environment(s) and adapt it accordingly.  Categorised room-by-room, this guide is easy to navigate by means of images and due to its organisation. However, upon reflection, I realised that:

  • It is unnecessary to have the viewing window on the page as you look over the page while identifying various elements;
  • Even with clear arrows, it is easy to lose your place on the page when you have to look up and then down at the page again;
  • There is no space or option to write down your answer so that you can remember where the problem areas are;
  • The chart does not indicate why the elements required are important or necessary, which reduces conviction to apply changes.


In addition to these insights, I also got some useful feedback from the OpenIDEO community, which I have incorporated in my design guidelines below. Thanks guys!

Prototype representation of what the Guide could look like


Design guidelines:


b. Layout and organisation iterations

Designing for seniors require special attention to layout and how information is organised on the page. Using Designing for Seniors, I developed 5 different possible layouts that are all A5 in format (easy and comfortable to hold in one hand), and use colour coding by room (for easy navigation).

Option 1: Grid layout

Option 2: Row layout

Option 3: Hidden details layout

*This layout hides the description, which they need to read after completing the activity. This is because it will be better for users to digest more detailed information at their leisure, without having to stand upright.

Option 4: Detailed descriptions layout

*This layout enables me to add more detailed descriptions e.g. how to install interventions (@Kate Rushton). As the pages will be flipped over, users will only see the right-hand page during the activity, and can peruse the left-hand page after the activity.

Option 5: Horizontal detailed descriptions layout

*This layout is essentially the same as Option 4, but it is held in a horizontal position.

OpenIDEO members! I would like to know: Which one do you like best, and why? Also, I'm open to suggestions. Please complete this survey. Thank you very much!


Feedback:


The feedback has really been useful to me. It is good to know that the designs are easy to read and understand, and I plan to incorporate the tips and advice given by the community. However, I think I could improve on the feedback I get in my next iteration by better explaining how the guide will be used. The intention is to have users first go around their home answering yes or no to the questions in the guide. Once they are finished, they can make themselves comfortable and read the descriptions of the guide. This enables them to make notes and/or a shopping list, and gain awareness of fall prevention strategies. For this reason my personal preference is the Hidden details layout as it guides users to first read the questions, and then the descriptions.



Here is an example of what a page of the guide could look like with a simplified description:


c. Prototype testing with older adults

I prepared a user test which incorporated a prototype guide (see image directly above) for the bathroom, and a variety of design options to choose from (*See attachment FallPreventionGuideUserTest). I wanted to find out whether this idea is attractive to older adults (will they find it useful), how successfully the prototype is used, where there is space for improvement, which options they prefer, and to extract ideas further ideas from my test subjects.


With the help of Bettina Fliegel and Kate Rushton I was able to get feedback from 3 older adults (*See attachment UserTestFeedback). Here is what I learnt:

  • All test subjects thought the guide was a good idea (yay! ;-);
  • They found the design simple and easy to understand (most of them preferred the row layout);
  • An introduction of how to use the guide is definitely necessary;
  • The guide can be passed on to the next user, but a reference can be kept by each user;
  • The 'description' of each element really needs to describe why an element is helpful in a very clear and straightforward way (a bit more information might actually be better than too little);
  • There are other options in terms of product placement to consider e.g. occupational therapists, Age Concern UK, and the Royal Society of Accidents (they are in the UK, but I'll look for equivalents in the US);
  • Enabling older adults to add notes/tips to the guide from their own experience is something that they will not only enjoy, but will also make the guide more helpful and collaborative;
  • It would definitely be appreciated to have resources as part of the guide.


CONCLUSION

The refinement phase has led to loads of insights regarding the design, content and placement of the fall prevention guide. However, it still needs more work to develop a comprehensive working prototype. Overall, I've received positive feedback about the idea and its feasibility/usefulness, which is very motivational. I really hope that I can develop this idea into a real product!

What early, lightweight experiment might you try out in your own community to find out if the idea will meet your expectations?

Identify and meet potential stakeholders and determine how products will be placed. Develop the Yes/No answering component of the guide so that it is simple and intuitive to use. Develop the packaging design (at this point I'm thinking of something similar to the Tocco Lite and how Apple package their technology so that it is an experience to open the guide). Develop more comprehensive prototypes and test with an elderly community.

What skills, input, or guidance from the OpenIDEO community would be most helpful in building out or refining your idea?

User testing I need help testing my idea and prototype with the elderly. OpenIDEO members can download the attachment "FallPreventionGuideUserTest" which outlines questions to ask and includes the prototypes. Post findings here: https://www.dropbox.com/sh/h88wnjjq9hx1dsw/AACP39TlOcaBiKFY0iw-AXdHa?dl=0 Survey I would love to get some feedback on the different design or layout options outlined above. Give me some feedback by completing this short survey: https://de.surveymonkey.com/r/2Z6QJSP

How long has your idea existed?

  • 0-3 months

This idea emerged from

  • An OpenIDEO Outpost or Chapter

Tell us about your work experience:

I’m a trained interior architect and metadesigner that is intent on providing solutions that are empathetic, appropriate and has impact. I like designs that make the complicated simple, and to design for usability.

How would you describe this idea while in an elevator with someone?

Many older adults fall within their homes because their homes do not accommodate their needs as they age. My fall prevention guide gives older adults autonomy to identify areas for improvement while also raising their awareness of issues. It also enables older adults to live independently, in their own homes, for longer (thereby also freeing up the time of caregivers).

How does your idea demonstrate our Criteria of Affordability?

This idea will mostly require time investment in its design and content. Other costs can be kept to a minimum by applying standard print sizes, launching a digital platform, and using targeted advertising and low-cost distribution options. Considering this idea's potential impact, it is very low in cost!

How does your idea demonstrate or plan to demonstrate scalability?

If this idea is backed by professionals that are knowledgeable about interior safety equipment or hardware and of elderly needs, I think this idea can be scaled to a global audience. The guide could be accessed online, produced locally, and/or distributed by the most simple means possible - post! The most important thing is to make people aware of the guide by means of targeted advertising and product placement with caregivers and healthcare professionals especially.

How do you plan to measure the impact of your idea?

Short term: See if older adults make changes to their homes or lifestyles. Medium term: Ask if the interventions ever helped them to avoid falls. Long term: See fall statistics among the target or sample group and compare that with previous statistics.

What are your immediate next steps after the challenge?

User testing and iteration Content collection and incorporation Identifying and contacting potential stakeholders

71 comments

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Photo of Srijay
Team

Hi,
I like the idea of the guide a lot. Perhaps they can be post it notes so that any helpers can also know of the risks faced by those who they are caring for. Also not sure if it was asked - how are multiple languages handled and is the font size big enough? Just curious.

- Srijay

curbd: https://challenges.openideo.com/challenge/fall-prevention/finalfeedback/an-assistive-device-for-curb-elevation-detection

Photo of Naureen C
Team

Hi Zandri

congratulations on getting this far with your project. I would be interested to know if there were any commonalities in the feedback received from the testing you have done so far that could be incorporated into the product design/experience.

Photo of Zandri Kuun
Team

Hi Naureen C , thank you! Yes, there has been commonalities. Here are two: The first is that the participants were really interested in the 'why' e.g. why is clutter a problem, and when is it a problem. I realised that participants actually preferred to have more information (which enables them to learn more around the areas that are interesting/applicable to them personally and skip the rest) rather than too little information. The second was that they were eager to contribute, leading me to think that leaving space for comments/notes will enable users to contribute to the knowledge base around falling (as typically they have valuable insights based on personal experience).

Photo of Naureen C
Team

These are excellent and applicable insights Zandri Kuun ! I'm sure they will help you refine your design further in to best meet the needs/wants of the target market.

Photo of Kate Rushton
Team

Hi Zandri

Thank you for all your hard work in this challenge and dedication.

All of the ideas posts are locked but the comments section is still open, so please feel free to look at other ideas and comment on them, seek feedback on your idea etc.

I know I have asked many ideators this question but I am asking again as some ideas pivoting in the challenge. Would you say your idea is Most Viable or Most Promising? How would the incentives associated with that Award (Most Viable/Most Promising) be helpful for you?

Photo of Zandri Kuun
Team

Hi Kate Rushton , thank you for guiding me along the way!

I would say my idea is Most Promising, as it is not quite ready for market yet, but has the potential to have a great impact on the lives of older adults. Moreover, this idea can be scaled into different avenues ensuring that older adults 'live their best possible life'. The award will be helpful to me as it would enable me to drive this idea further, ensuring that the final product is appropriate and empathetic to its audience/users.

Photo of An Old Friend
Team

Hi Zandri

Great idea, I'm really looking forward to see where this is going in the future! :)

Photo of Malvi
Team

After reading on with all the challenges measured to take responsive actions to take care of old age groups for which I would like to give a suggestion on the criticality involved in major issues I.e Health as everything relating to a fall Is relating to weak structure of body, weak alignment and balance which is important to be in good condition to prevent falls. So as per my knowledge I would like to create physical training campaigns for light or medium duty excersises most preferred to end by the evening as night body is more weak to handle. Training campaigns could include excersies like A minimal lower body workout for stronger movement or an upper body strength workout so a fall can be prevented by holding on some object on a sudden accidents. YOGA being a very necessary tool to balance the body in mental and physical health which could definitely reduce the fall as balancing is a major part when a fall occurs. Hope my suggestions could make a difference in the movement. Thank you

Photo of Kate Rushton
Team

Hi Zandri,

I have just finished testing the prototype with my Dad. Sorry, it is not an in-depth session because we were short on time and also we were only able to print the prototypes on A5 paper. I have sent you my findings via email because, unfortunately, dropbox is not working for me today.

I will try and do another more in-depth session by the weekend.

For question 1 on your SurveyMonkey questionnaire, should I select 1 or 5 for the option I prefer the most?

Also, we’re impressed! 50 comments on your post?! We want to point out that not everyone will have time to read all the comments, so make sure you've included information that has helped shape or pivot your idea in the description of your idea above. Keep up the amazing collaboration!

Photo of Zandri Kuun
Team

Hello Kate Rushton , thank you kindly for testing with your dad! I'm super grateful for any help at this point, as my time is extremely limited (we are moving early next week! Eek!). I have not yet had the time to look at your e-mail, but I will do so as soon as I can! Thank you very much!

Thanks for the tip on SurveyMonkey! I'll make adjustments so that it is more clear.

Lol! Are lots of comments a good thing? Haha! I realise that everyone won't read the comments, so I am incorporating them into my text and referencing the OpenIDEO members who helped. It really is a great community to be part of!

Photo of Kate Rushton
Team

Hi Zandri,

I hope your move runs smoothly and great things await you.

Please reach out to me via email - krushton@ideo.com if you have any issues at all.

Photo of Zandri Kuun
Team

Thank you Kate! My move is tomorrow, so I'll try and incorporate my last ideas and feedback today as best I can! ;-) Thank you for all your help and motivation up to this point. You have really been a star!

Photo of Kate Rushton
Team

Hi Zandri,

If you want me to upload any documents or 'cut and paste' information, please send me an email with the documents. Enjoy San Jose!

Photo of Zandri Kuun
Team

Thanks Kate, I think I will manage! :-)

Photo of Robert Smith
Team

Hi Zandri,

I hope your move is going well. Where are you headed?

I completed your survey. I'm not entirely clear on what the 'descriptions' might contain. Perhaps an example for one selected item would be valuable (a 'Before' and 'After').

I really like your example of Samsung's phone inside the book. I assume that the phone stays in place while you work through explanations of its functionality on each successive page. That would imply that the controls are all accessible while it remains in the pocket.

Comprehensive, colorful site! Nice job! -Robert

Photo of Zandri Kuun
Team

Hi Robert,
The movers finally arrive tomorrow, and we are headed to sunny San José in California! I'm super excited! :-D

Thank you for completing the survey. The 'descriptions' will describe why a certain aspect is useful or necessary, and give some information as to how it could be installed. I'll definitely put in some effort to explain that better in my main text. Thank you!

Photo of Bettina Fliegel
Team

Hi Zandri.
I was able to share the prototype with one senior. We did not have much time but I was able to get some feedback which I posted as a comment on your DropBox link.

Your user scenario is great. One question I have is whether doctors in the US will have time to share the guide and follow up with patients about it by phone? I wonder what other points of contact seniors have that might lead to guide access? I wonder if the AARP might send the guide to all new members as a perk when they join?

Photo of Zandri Kuun
Team

Hi Bettina, thank you very very much for taking the time to get me some feedback! I found your comment on Dropbox, and am in the process of incorporating it into my post as we speak. Great question about doctors in the US! I have no idea how it works there. It will definitely be something to explore as the idea develops. An alternative might be to have someone from AARP to follow up. Also, great idea about having the guide as a perk when people join the AARP! Thank you!

Photo of Kate Rushton
Team

Hi Zandri,

It is great to see the five different possible layouts of the guide. It would be interesting to know the perspectives of Susan DeMersseman Mussa Gunda eldy wullur Naureen C Rodney Lobo Bettina Fliegel 

Photo of Bettina Fliegel
Team

Thanks for tagging me Kate.
These look great Zandri. I am going to see a few seniors later this week. I can share with them and do a survey with them. Do you want feedback from seniors of the layout, or are you waiting to get feedback from them on a more complete prototype? Let me know I am happy to share with a few people. I will do the survey as well.

Photo of Mussa Gunda
Team

Hi Kate Rushton , thanks for the tag!

First, I congratulate Zandri Kuun  for this brilliant idea!

It is nice to see the five possible layouts of the guide. Thinking of older adults, i like Option 2: Row layout. It sound clear and will not complicate the user since we know older adults are 'fragile' so giving them the complex view of the guide it won't help them, simple view will work best.

Also the guide will be safe and easy to reach in Row layout because it display items one over another with full description without confusing the user even when he/she look aside and back again to that page.

I was trying to think if necessary the design should also be Inclusive! trying to think about other older adults with low vision; considering people with some kind of disability will make the guide very powerful example giving options for maximization of icons of the guide, or giving sound etc, for low vision older.

Put me on the list to test the prototype.

Again, Congratulation Zandri Kuun  and thanks Kate Rushton for taking Zandri!

Photo of Zandri Kuun
Team

Hi again Bettina Fliegel , at this point I want feedback with regards to (1) whether they like the idea and will find it useful (and whether they will actually implement it; (2) how they would like to access the guide (i.e. analog or digital, and who would they trust to get the guide from e.g. doctor, etc.); and (3) which layout they prefer best and how much information they would like to receive. Mussa Gunda , you might find this comment useful as well. Thanks once again for your willingness to test it!

Photo of Zandri Kuun
Team

Hi Mussa Gunda , thank you for your kind feedback! With regards to your comment on inclusivity: I am aiming to print the guide using large text sizes and a simple font, which should make it appropriate to the target group. However, targeting people with low vision and disability is also on the cards as the idea is scaled (See my section Scaling and Potential Impact).

Let me know if you need any help with the testing! All the best!

Photo of Naureen C
Team

Thanks Kate

Congratulations on developing these layout options Zandri. I favour option 2 the most because I like the simple and uncrowded design will work best for the target audience. It also won't overload them with information. I think this layout will also make it easier (and provide more motivation) for users to refer back to sections as they need to.

Just one suggestion for the elevator pitch- one of the key reasons/benefits/settling points of the fall prevention guide is that it should help older adults stay in their own homes for longer. I think it should be explicitly stated in your description.

Looking forward to finding out how the target audience responds to the prototype!

Photo of Zandri Kuun
Team

Hi Naureen C , that is a great tip! I'll incorporate it immediately!

Photo of Rodney Lobo
Team

Hi Kate. Thank you for tagging me.

I personally prefer to use the hidden details layout, as I like to try things before I read the instructions, most times.

Zandri, the art work is brilliant and articulate! Have you tried embossing or reverse embossing the some of it to give a more interactive feel?

Photo of Zandri Kuun
Team

Thanks Rodney Lobo , I'll definitely try the embossing in my next iteration! ;-)

Photo of Naureen C
Team

Thanks Zandri. I think you've done a really good job incorporating it and the description in spot on now.

Photo of Naureen C
Team

Thanks Zandri. I think you've done a really good job incorporating it and the description in spot on now.

Photo of Kate Rushton
Team

Hi Zandri!

I look forward to seeing the prototype that the OpenIDEO members can test with their community.

Photo of Kate Rushton
Team

Hi Zandri!

I have a few questions:

Would there be an option to personalise the guide for the user in either digital or physical form so that is completely relevant to their home environment?

Would this guide be used primarily by the caregiver or older adult?

Would the guide help users understand if they have the correct grab rail installed or if it is installed correctly?

Also, currently how do older adults learn about new products or ways of improving their environment?

Photo of Zandri Kuun
Team

Hi Kate Rushton ,
Thank you for your evocative questions. I have incorporated them in my review of my idea, thanks!

1) Yes, the guide will be available in different forms depending on the ability and preference of the older adult. They could for example access the guide online if they are tech savvy, or they could request a physical copy. However, the guide is categorised room-by-room, so in that way it is not personalise-able. At this point older adults will have to use their common sense to see what is applicable to them. This could become a consideration however as the idea is scaled, so that it becomes more targeted.

2) Initially, it might be easier for the caregiver to use the guide with the older adult, although I'm aiming for older adults to do it by themselves. Autonomy and privacy is key I think!

3) That is a very good point. I have not considered hardware that is already installed. It might be useful to have a short description under each section describing the purpose or usefulness of an intervention, so that older adults can compare pre-existing elements to that.

4) From speaking to my grandparents and their friends in a retirement village, they learn most from each other, then their healthcare professional, and then (in their case) their caretaker. They do not really use the internet, and haven't even considered that as an option. Therefore, a lot of what they know is just passed on! It is for this reason that I think it could be useful to have a pay-it-forward option with the guide.

Photo of Bettina Fliegel
Team

Hi Zandri.
It is interesting to read that your grandparents learn most from peers. What topics do they discuss? I wonder if meeting with their group might lead to insights on what they are sharing? Maybe they have useful peer tips that could inform the guide? I also wonder if there is shared information that might be incorrect, as there are many myths on the topic of fall prevention. I shared a post on Myths during the Research Phase. There is interesting discussion touching on fall prevention checklist ideas in the comment section.
Perhaps your grandparents and their friends might have thoughts on how best to deliver information?
https://challenges.openideo.com/challenge/fall-prevention/research/debunking-the-myths-of-older-adult-and-falls/

I found your initial inspiration, the Samsung product, compelling. I wonder if your guide might be a set of individual folded pages, one for each room, packed in a box? Would breaking down the exercise within the design itself motivate in some way, and simplify the exercise too? (Just a thought based on the initial inspiration and your image above, holding the single sheet.)

I also wonder if providing a template for users to record local resources might be helpful? Maybe this is where a peer group comes into play as they share?

Looking forward to seeing your prototype!

Photo of Zandri Kuun
Team

Hi Bettina Fliegel ,
Well, typically the topic comes up after a personal experience. Unfortunately I am unable to meet with them in person as they are in a different country, but I'll definitely ask my grandparents to ask them for some insider tips! ;-)

I am also concerned about incorrect information, but I hope that this guide will mitigate that issue. Thanks for sharing your post! It will definitely be helpful in writing the introduction of the guide.

Great idea to separate the different rooms in the physical guide! I'll give it some thought as it will have financial implications as well. The template with resources you referred to is a component I'm already incorporating, although one that enables users to add their own is a great addition.

Thank you for a very considerate contribution Bettina Fliegel !

Photo of Bettina Fliegel
Team

Hi Zandri. Hopefully the guide will motivate people to be proactive with this topic!

During research I posted a resource with examples of fall prevention tools. Maybe there are tips or content to inspire? https://challenges.openideo.com/challenge/fall-prevention/research/tools

Photo of Zandri Kuun
Team

Hi Kate Rushton , I've just added the prototype ready for testing in my attachments. Who do you think would be willing to test it over the weekend?

Photo of Kate Rushton
Team

Hi Zandri,

Are you on the call in 5 minutes time? If you are, please mention that you are looking for volunteers for testing, if not I will mention it.

Photo of Kate Rushton
Team

Hi Zandri,

I mentioned that you were looking for people to test your prototype on the call with the other ideators with ideas in the refinement phase. I am going to test the prototype this weekend/early next week. I wonder if some of the people in your network would be willing to test the prototype as well.

Photo of Kate Rushton
Team

Bettina Fliegel and Mussa Gunda mentioned that they would be willing to test the prototype.

I wonder if Anne-Laure Fayard or Lillian J Warner might have some ideas about who might be willing to test the idea or associations/groups to approach.

Photo of Bettina Fliegel
Team

I can test it probably early next week Zandri.

Also we are having an OpenIDEO Meet Up this week, Thursday, in NYC. I can share with the group.

Photo of Zandri Kuun
Team

Hi Kate Rushton , I'm sorry that I couldn't make the call! Things are a bit crazy on my side as we are relocating to the US next week, and a ton of things need to happen! I'll see who I can get on board to help me test my prototype.

Photo of Zandri Kuun
Team

Thank you Bettina Fliegel and Mussa Gunda for offering to test my prototype! Just let me know if you have any questions or are uncertain about anything, but you should find everything in the attachment FallPreventionGuideUserTest.

Photo of Zandri Kuun
Team

Thank you very much Bettina Fliegel ! You really are a great help!

Photo of Lillian J Warner
Team

hi Kate Rushton thank you for tagging me! i will be with my grandmother this week, if you'd like me to try testing.

Photo of Zandri Kuun
Team

Hi again Lillian J Warner ,
I'd really appreciate it if you could ask her for feedback! The prototypes are available as an attachment on my page.

Photo of Lillian J Warner
Team

Zandri Kuun I love seeing what you've done! I especially love the field of view prototype you created. Looking forward to hearing about how seniors respond.

Photo of Zandri Kuun
Team

Hi Lillian J Warner , thank you very much! It is interesting that you like the field view prototype, as the feedback I have so far indicates that people think it is unnecessary as you look across the page to check elements. Could you elaborate on why you like it? Thanks!

Photo of Lillian J Warner
Team

Hi Zandri Kuun ! I suppose I can see how in the moment, the FOV may not be absolutely necessary. However, I like that it allows the user to zoom in on a particular object, while also being reminded of the relevant "fall prevention guidelines" on the border of the card. I think it is a useful thinking exercise and a good way of getting started for people who aren't sure about what to do first. Can you elaborate more on the feedback you've gotten that says it's unnecessary? How was it unnecessary? Does something else in your prototype serve the same function?

Photo of Zandri Kuun
Team

Thanks Lillian J Warner , that is really useful. They think it is both unnecessary and uncomfortable because the FOV requires you to hold up the guide much higher (which could cause fatigue), and most users tend to look across the page anyway while using this specific prototype (ignoring the FOV). However, I think you make a good point regarding the guidelines, which I will consider in my next iteration.

Photo of Kate Rushton
Team

Hi Zandri,

Maybe some of the OpenIDEO Chapters can help test your idea with other adults, I recommend reaching out to some of the Chapters - https://beta.openideo.com/chapters?_ga=2.57615786.1226490557.1495311402-1505906219.1495310901

Photo of Zandri Kuun
Team

Thanks Kate Rushton , I'll do that!

Photo of Kate Rushton
Team

Hi Zandri,

It is great to see all the updates on your idea submission. Would it be possible for the OpenIDEO community to be able to test your prototype at the weekend?

Photo of Zandri Kuun
Team

Hi Kate Rushton ,
Yes, I'm working on it! Definitely plan to have a prototype ready for testing this weekend!

Photo of Kate Rushton
Team

Hi Zandri,

It would be helpful if you could mention how your solution fits in the market in the ‘full description’ section of your post. Who are your competitors and how is your idea unique?

Hope to see you on the refinement call this Friday at 9 am PST.

If you have any questions, please feel free to reach out to me, my email address is krushton@ideo.com

Photo of Naureen C
Team

Hi Zandri,

I'm really impressed by your idea! I think this guide has the potential to be an excellent tool for older adults living in their homes and hopefully enable them to stay in their homes for longer.

I especially like the idea of adapting a successful innovation (i.e. the Samsung Tocco Lite phone packaging) from another industry for this product. I can't think of another example where packaging has been adapted but in terms of business model innovation there is the classic case of Nespresso adopting the ‘razor-and-blade’ pricing strategy of Gillette, which has proven to be extremely successful.

The discrete nature of the product, as you mentioned will prevent older adults feeling embarrassment and instead feel empowered with knowledge to live safely in their own homes also really appeals to me. I think that is key to the value proposition for the guide.

Photo of Zandri Kuun
Team

Thank you very much Naureen C ! Let's see how my prototype is experienced - hopefully it works! ;-)

Photo of Naureen C
Team

yes fingers crossed it is received well! And more importantly that you are able to get some valuable and actionable feedback from the intended target market.

Photo of Rodney Lobo
Team

Hi Zandri, this is such a good idea. By the looks of it, the guide is going to be very user- friendly, as it is easy to distinguish between shapes, or even just feel them. The art work is beautiful.
However, I am a little concerned that there might be too much text. Do you have a solution for having less text, or increasing more art work?

Photo of Zandri Kuun
Team

Thank you Rodney Lobo ,
The amount of text is definitely a concern I have, although it is important to convey the message in a clear and understandable way. Artwork is certainly a useful visual tool, but I don't want to use it on its own as people interpret artwork in different ways. Maybe the best solution is to use artwork to illustrate what will be discussed next, thereby reducing the amount of text as no introduction needs to be made.

Photo of Naureen C
Team

Hi Zandri and Rodney,

I agree with the concern Rodney has raised about the amount of text on the page.

As someone with a communications background, I have accessibility concerns with the size of text - it may be too small, particularly for older adults.

If the amount of text could be reduced with more informative illustrations, I think this could also be very valuable to non-English speaking older adults.

Photo of Kate Rushton
Team

Hi Zandri!

Welcome to the refinement phase!

I really look forward to seeing how your idea develops and the suggestions from the community.

There are a few ideas from previous OpenIDEO challenge you might want to check out. It was hard to find a match to your idea, but they might be a source of inspiration and there are some analogies.

‘How to Keep Fresh Sign’ (a finalist idea from our previous food waste challenge) has a nice example of a customer journey and prototyping and eliciting user feedback in the ‘PROTOTYPING & FEEDBACK’ section -https://challenges.openideo.com/challenge/food-waste/top-ideas/how-to-keep-fresh-sign

‘Rightsize’ (a finalist idea from our previous financial longevity challenge) has a really good example of how the idea developed and reiterated based on user research and feedback - https://challenges.openideo.com/challenge/financial-longevity/top-ideas/rightsize

If you have any questions, please get in contact.

Photo of Zandri Kuun
Team

Hi Kate Rushton ,
Thank you very much! I'm very excited to develop my idea further. Thanks for the links, I'll definitely go and check them out!

Photo of eldy wullur
Team

Hello Zandri,

Your idea really fits with the elderly, they are usually very careful to organize their activities, everything that will be done that day is already programmed before going to bed the night before. And your ideas will lead them to think that they still exist and are independent.

Photo of Zandri Kuun
Team

Thank you eldy wullur ! Giving the elderly autonomy was the main thing that helped me to develop this idea.

Photo of Mussa Gunda
Team

Hi Kuun, thank you very much this is awesome, giving user two options with this idea is great. Since more technological devices available changing it eight manually or digitally is the best options. Thanks and keep it that ways.

Photo of Zandri Kuun
Team

Thanks Mussa!

Photo of Kate Rushton
Team

Hi Zandri!

Love the inspiration and the simplicity of your idea. Is this article of interest? https://www.techenhancedlife.com/articles/fall-proofing-your-house-checklist

I suspect that a few OpenIDEO members will be happy to test your guidebook, myself included.

Photo of Zandri Kuun
Team

Hi Kate,
Thanks for the excellent link - it is really helpful! And thank you for your offer to help! Would this take place in the Feedback or Refinement stage?

Photo of Kate Rushton
Team

Hi Zandri! As soon as you prototype is ready for testing, I would start testing. The feedback stage is to give time for everyone to read all the ideas, especially ones submitted at the last minute, and review and offer suggestions. The refinement phase is for the top idea cohort to continue working on their ideas, which does include testing. But, I would recommend doing lightweight testing as soon as possible with scrappy prototypes because it makes a stronger case for your idea when they are all reviewed at the end of the feedback stage and it demonstrates that you are keen to develop your idea further.

Photo of Susan DeMersseman
Team

Hi Zandri, That flow chart is such a nifty idea. Did you create that? The survey I thought about would be so much better with that type of "if/then" guideline. The elements that in my view are central are the Public Service Campaign publicized in media and the empowerment of the elders. But ideas like yours are what make it really useful. I see it as generally bring attention to the issue in a big way and then offer good ideas such as yours to address it.

Photo of Zandri Kuun
Team

Hi Susan,
Yes, I created the flow chart, although it is quite rudimentary! I also see how our ideas complement one another. Let's see how it goes, maybe we can collaborate on this one!