By looking at end-of-life & hospice through a service design lens, designers found spaces for extension & engagement. A couple highlights:
- One of the shockers was the role of distraction: "We couldn't figure out why patients were constantly gathering around a television to watch game shows. By talking to them, we discovered that the distraction it offered was the source of its appeal. When we realised this, we began exploring options for other forms of distraction and interaction."
- Expanding the community served: "We're planning instead to be community-facing, to provide outpatient services and to be the go-to place for information, advice and support on all end-of-life matters."