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Distraction & Interaction

Service designers take on end-of-life at Royal Trinity Hospice in Clapham, south London

Photo of Oonie Chase
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By looking at end-of-life & hospice through a service design lens, designers found spaces for extension & engagement.  A couple highlights:

  • One of the shockers was the role of distraction:  "We couldn't figure out why patients were constantly gathering around a television to watch game shows. By talking to them, we discovered that the distraction it offered was the source of its appeal. When we realised this, we began exploring options for other forms of distraction and interaction."
  • Expanding the community served:  "We're planning instead to be community-facing, to provide outpatient services and to be the go-to place for information, advice and support on all end-of-life matters."


What is a provocation or insight that might inspire others during this challenge?

Outside of the obvious (i.e. connecting with that team): We don't want to look end-of-life directly in the eye (clearly) - how might that desire for distraction be leveraged as a part of the design (whatever that may be)? How (else) might hospice centers become places for life, not just end-of-life?

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Photo of Shane Zhao

Fascinating article Oonie:) Here's a helpful Tip: to activate links in your post, hit the Edit Contribution button at the top of your post . Scroll down to your Full Description field. Select the text you'd like to link, hit the link icon in the Rich Text Editor at the top of this field and enter your link. That way everyone will be able to check it out easily, straight from your post.