If there is one industry that might serve more individuals than healthcare facilities, it is the hospitality industry. And yet the strategies that drive success in this industry are all too commonly ignored in the care of those who are sick. And yet it's unreasonable to expect that the healthcare industry understand or incorporate these strategies in planning for care in hospitals and other care facilities. The experience of hospitalization is characterized by anxiety, stress, and fatigue but we can imagine a way in which the environment contributes to healing and augments the therapies we employ to make someone better. This is even more important for those who are dying.
Bringing together leaders in both industries will help us imagine a better future for healthcare, one in which design informs and improves healthcare services to drive facilitate better patient and family experiences and outcomes near the end of life.
Imagine a toolkit that hospital administrators and staff can employ to implement economical and efficient design and service solutions that improve the experience of both living with and dying from serious illness. It might include tools, training, and system innovations that positive shape the care of those who need it most, and re-dignify the experience of dying.