From a customer perspective, these are problems / issues that could be addressed by this concept:
This is a bit of a spinoff from "Gaming for E-Waste Behavior Change", based on the premise that giving users information about their actions and the effect of their actions can help them change their behavior.
Roberta has a collection of old laptops and phones that she would love to get rid of, but she's hesitating because she's heard that some parts of the laptop can be harmful. She's not sure, but she has a discomforting feeling that simply tossing them out would be wasteful and perhaps irresponsible.
She's heard from a friend that there exists a website that can help her find disposal options quickly and easily.
Roberta finds the website, registers, and finds that she first needs to add her electronics information to the site. To her delight, she sees that she can simply take a picture of her electronics pile, and the site will automatically identify and catalog the items for her.
The site takes a moment to compile the information, then shows her a listing of all her devices. She's also intrigued by a "sustainability score". As she clicks for more detail, she gets an overview of the e-waste components in her inventory, their impact on the environment, how she compares to the average person in her area.
Roberta also sees that she can actually add all of her current electronics and when she does this, she is taken aback by the sheer volume of electronic components owned by her and her family, and the potentially harmful impact it can create.
What she really likes about the site however, is that for each device she is able to retrieve multiple options for getting rid of them. When she looks at the details for her old laptop, she sees the resale value, tax break for donation, or a micro-donation site where she can choose the recipient of her laptop - a village school seeking wireless computers for their remote classroom.
Each of these options raises her sustainability score, provides a responsible way to recycle her device, and provides some monetary value. As she is about to logout, the site also offers to post her sustainability score online, and an option to encourage her friends to join the site, find out their sustainability scores, and how to maximize the disposal of their old electronics.
INPUT - What would be a seamless way for users to input their devices?
- Type in model numbers
- Take a picture, upload, and let the system recognize
- Allow the system to automatically read credit card and receipt information to collect devices purchased
- Devices have QR codes on them, scan the QR code with phone to upload device to the system
INFORM - What information would be useful for people to know?
- Types of raw or dangerous materials found in devices
- Impact of materials on environment (length of time to dissolve, CO2 amount)
- E-device diary, trends, goals
- Personalized sustainability score or metric
- Average scores of peers
ACT - What actions can I take to optimize my individual e-footprint?
- Recycle - nearest recycling center; one-click pick-up
- Reuse - donations, peer-to-peer lending/donating
- Resell - resale values and integrated retailers
- Tax break information for taking any of these actions
- Recommended types of devices for future purchase
- What are the different disposal options available to me? Are electronics really that harmful, should I just throw them out?
- What is my e-waste score or footprint?
- How does my ewaste footprint compare with neighbors?
- How long until I achieve sustainability?
- How are my purchase and discard choices affecting the environment?
- What is the location of the nearest recycling center
- What is the value of the device in the secondhand market