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Redeploying call centers to meet increased need for unemployment and other benefits

We can avoid laying off call center employees by contracting directly with businesses to meet need for increased unemployment assistance.

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Too many states and localities are extremely short staffed for responding to the extreme demand for unemployment assistance and other benefits.  At the same time, some businesses are laying off customer facing and call center staff due to reduced demand.  Government units could contract with those call centers to preserve those jobs and more rapidly ramp up availability of people to process unemployment and related requests.

What is the need are you focusing on?

Need for people to have quicker access to unemployment and other supports Need to preserve jobs

What is the best example of business adaption you’ve seen in response to COVID-19?

Early education centers pivoting to meet material needs in their communities. This is inspiring because it is saving lives and making a huge difference for the most vulnerable people.

What is your profession?

Executive Director

Where are you located (country)?

United States

Where are you located (region)?

  • North America

Which industry do you work in?

  • Non-Profit/Philanthropy


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