Step 1. Amex was one of the 1st companies to start enabling its employees (colleagues as we call ourselves) to go virtual by rapidly assigning laptops, desktops and VPNs. If colleagues had a stable internet connect they were up and running.
Step 2. They took into consideration factors like colleagues may not be able to work from home due to a. lack of infrastructure b. someone to care for at home who may not receive help due to lockdowns c. parents who have to take care of children as schools and creche were shutting down
Step3. 100% office shutdown globally
Step 4. Leveraging the long standing US partnership with Hilton offered 1 million hotel rooms to medical practitioners and doctors across US for free