Administration and moderation methods, goals and holding a higher context during trying circumstances supporting local businesses.
Social media platforms provide opportunities for engagement and education but are also targeted by cavalier and less than helpful participants. The correct messaging is often ignored and sometimes marginalized by what we would usually call trolls. Dealing with these challenges starts with having a strong shared purpose and resources for members and participants about posts, comments and memes. Well explained, but strict standards are also helpful.
Here is what we've developed for our neighborhood and community.
In what ways did you change your behaviors as a result of this resource?
We've had a positive response to our standards on all our platforms.
In what ways did you share this information?
Sharing via posts to Facebook.
What information do you feel you are missing about COVID-19?
Clear testing guidelines and resources for people who may have symptoms.
What populations or personas are not currently being addressed with today’s COVID-19 information?
Younger demographic. Single parents with under aged children.