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Infodemic: A pandemic of misinformation and disinformation during a crisis like COVID-19

Everyone wants to be heard and feels he or she has something to say but the misinformation spreads like veld fire

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The launch of Whatsapp numbers by the Ministry of Health, WHO, UNICEF helped people to get information and ask and get prompt answers in English and local languages. Whatsapp proofed to be the most used by people both in rural and urban areas 

Radio and TV adverts, jingles on how to prevent helped a lot and the 3 steps consistent messages from both print social media, TV and radio

Print media adverts 

Bulletins on shops, public places, bus terminus, pubs saloons, flea markets 

Dialogues with different leaderships, sectors on radio including children programs

cartoons and videos on social media with correct information to prevent COVID - 19

Nation address by the President on Lockdown and measures

Bulletin on statics from authentic sources. News, interlude on radio

Videos of address by other international leadership UN Director 

Live to a stream of what is happening in the world and statistics 

The UNAIDs flyer introduction was warning of use and taking everything on social media and emphasize on the key source of information 

Upload or share a link to this resource/message/source of information to share it with others.


Did this resource motivate you to change your behaviors?

  • Yes

In what ways did you change your behaviors as a result of this resource?

Verifying information is important you know the facts better . Address by the President showed how I should make a difference in my community to prevent myself and others. Lockdown could be painful but it pays to serve life and other countries like China did it and it worked seeing videos of Italy is a wake-up call that we need each other and no one is safe but to actively listen to the information. from Head of states not only from my country by the world over 

Did you share this information with your network?

  • Yes

In what ways did you share this information?

 I share on the WhatsApp numbers to  groups family, churchmates  friends, and  workmates 

I also share videos on LinkedIn, Twitter, Facebook  

Distributed more than 1000  UNAIDS to neighborhood and shopping center I collected from National aids council

I sit in the Global Fund Country Coordinating Committee I also emailed information shared bt StopTB Partnership and Global Fund 

Where are you getting information around COVID-19?

  • National Government
  • News: Television
  • News: Digital
  • News: Print
  • News: Radio
  • Social Media
  • WHO (World Health Organization)
  • NGO or Non-profit Organization
  • Word of Mouth
  • SMS Alerts
  • Employer

What information do you feel you are missing about COVID-19?

What to do when you have a COVID -19 contact at the family level the one recovering yes they are no vaccine but how do I give hope. I feel there is a lot of Mental Health aggravated by too much social media information. People need counseling the panic is too much

What populations or personas are not currently being addressed with today’s COVID-19 information?

Children under the age of 10, volunteers and maids Age-appropriate and cartoons for children. Encourage  Lockdown in-house games 

Volunteers to work with street kids and to distribute food for vulnerable groups not soldiers 

What is your current profession?

Humanitarian worker

In what city are you located?


In what country are you located?

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Attachments (3)


CSO response to COVID -19


UNAIDS brochure, MInistry of health, INGO Partners flyers, Social Media from authentic launch of WhatsApp for public Media both visual and print

COVID-19-WASH Contigency Plan 250320.pdf

Multisectoral task forces plans

Inspired by (1)



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