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Emergency Community Experts

Go-to people in community circles (work, home, school, organization) who are trained to communicate, calm and coordinate in emergencies.

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Our district city council member sent an email to us today, spelling out the details around our newly-sanctioned shelter-in-place lifestyle here in San Francisco. Up until that point, we derived all of our information from reading *so* many articles online. This email was effective in that it confirmed a few details we weren’t 100% about, and it felt ... reassuring to receive direct communications from a community leader that we had voted in. Perhaps this is something the city or state government takes on,to designate, train and inform individuals (high-EQ, high-IQ, know their community well, are good communicators, are committed) to assume these roles. 

Did this resource motivate you to change your behaviors?

  • No

In what ways did you change your behaviors as a result of this resource?

I know that, were I not glued to the screen reading articles for 5 days straight,  an email like this would have made all the difference. 

Did you share this information with your network?

  • No

Where are you getting information around COVID-19?

  • Local Government
  • News: Digital
  • Social Media
  • WHO (World Health Organization)
  • SMS Alerts

What information do you feel you are missing about COVID-19?

i want one site that graphically nails down everything i need to know on an ongoing basis during this pandemic. which essential businesses around me are open, and when? when are senior-only hours? what does six feet really look like? how can i help in my neighborhood today? what happened today that i need to know? how crowded is it in the park right now? etc., etc.

What populations or personas are not currently being addressed with today’s COVID-19 information?

husband was on the phone. he was explaining this pandemic to someone. “who in the world doesn’t know what’s going on?!” quickly realized he was talking to his mom, who lives in assisted living facility and suffers from dementia. had to be adamant with my own mom and dad to make sure they knew to stay at home. seniors can be easily misinformed, or for that matter, uninformed about the latest accurate information.

What is your current profession?

i run a wellness business, and i am very very slowly getting into UX.

In what city are you located?

san francisco

In what country are you located?



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