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Digital Platform for Developing Country Governments to share and collect information from citizens

Enabling rural citizens and healthcare workers to digitally access and share critical information in real time (even without mobile data)

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In developed countries where the majority of the population have smartphones/mobile data, governments & health ministries are able to share real time updates, guidances etc. Some countries are even using GPS to track potential carrier and warn the public of potential exposure. These tools are not relevant for over 4 million people in developing countries who do not have access to smartphones or reliable mobile data. 

We are working to provide similar tools to governments in developing countries that enables them to instantanesouly communicate with and collect information from their populations through any mobile devide even without mobile data. 

The N-Frnds platform  (which has over 15 million users, 21 patents) offers an ability for monitoring, reporting and interacting with citizens and healthcare workers in both urban and remote settings with no need for mobile data or cost to the citizen (mobile app and web are supported as well). 

Further we have a long-term strategic partnership with Microsoft (Co-Sell Partner) and as part of our solution our rolling out combined N-Frnds Microsoft solutions designed for 'last mile' users in emerging markets which we are working with Microsoft to adapt for the current COVID-19 outbreak. All information collected through our platform and interactions with citizens will be shared with developing country governments in interactive dashboards (Microsoft Powerbi) that they can use for monitoring and dealing with this crisis.

Our solution includes:

  • Reporting by citizens of symptoms and receiving consultation from medical providers
  • Mapping of incidents of infection and sharing with the population through any mobile phone (a unique back-end solutions combining information collected from various channels including from phones with no mobile data (USSD) as well as via mobile app (Microsoft Kaizala) and web(Microsoft Teams)
  • A real time country level dashboard of the COVID-19 - e.g. amount of sick people in each area Ability to send alerts, warnings, tips and updates 
  • Community communication – ability to set up digital groups for community leaders to interact with their members and share tips and advice. (Ability to do group management based on location, hierarchies, permissioning (e.g. one-way broadcasts, interactive groups etc.)
  • Geolocation Tagging – We have the ability to leverage data collected through mobile phones and networks to identify the location of the user with the needed adaptation to provide such capabilities in the Developing Countries. This can assist in tracking the whereabout of citizens who have been infected.
  • Monitoring usage of medical equipment and protection gear – System for tracking the availability of selected equipment, supplies, shortages enabling global health organizations to identify and support when shortages occur (Optional)

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Above video explains the Microsoft N-Frnds solution for the last mile which we are adapting and leveraging to collect and supply information to 'unconnected' citizens in response to the COVID-19 pandemic. 

Did this resource motivate you to change your behaviors?

  • Yes

Did you share this information with your network?

  • Yes

Where are you getting information around COVID-19?

  • National Government
  • News: Digital
  • News: Radio
  • SMS Alerts

What information do you feel you are missing about COVID-19?

Information for rural users and others who do have access to/can't afford mobile data on an ongoing basis or in a reliable manner required in this crisis situation.

What populations or personas are not currently being addressed with today’s COVID-19 information?

The last mile, Base of the Pyramid users who are not easily reached through traditional channels. 


What is your current profession?

N-Frnds developed a “Last Mile” distribution network for emerging markets with over 15 million users

In what city are you located?

Singapore, Indonesia, Rwanda, Kenya

In what country are you located?

Relevant to all developing countries/emerging markets

Attachments (1)

N-Frnds Microsoft Proposed Response COVID-19 in Emerging Markets2.pdf

Overview of N-Frnds-Microsoft plan for supporting governments and health minsitries in developing countries in conveying and collecting information from citizens and rural healthcare workers and facilities duringthe current COVID-19 crisis.


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